Regional Operations Manager

Metro One Loss Prevention Services Group, Inc. is seeking a Regional Operations Manager for its rapidly expanding Logistics Security Division. Metro One currently provides security services to our client’s logistics facilities throughout the United States. The Regional Operations Manager is a salaried position reporting directly to a National Manager.Daily Duties:Manage scheduling roll call, and on call officers for assigned clients.Ensure all security officers are trained on mobile application for time and attendance recording, using the application in the field.Maintain standards for overtime performance through effective scheduling and supporting Recruitment Strategies.Maintain adequate staffing levels.Review assignment requests made by clients to ensure that recommended staff meet company and client standards prior to assignment.Maintain attendance standards by taking corrective measures for lateness, excessive call-outs, and no call/no show occasions.Issue written documentation to staff when warranted and maintain liaison with Human Resources.Monitor staff performance in partnership with office team members and clients in collaboration with Human Resources. Document substandard performance.Proactively monitor and adjust stand-by programs to accommodate holidays, weather conditions, and call-out trends.Support Recruiter(s) in interviewing new hires when necessary, scheduling new hires appropriate to client standards, and providing schedules immediately upon officers’ completion of training. Follow-up to ensure new hires are fully integrated into the schedule in subsequent weeks.Implement measures to reduce turnover.Identify top talent officers for growth opportunities. Communicate change in rate records to Payroll and Human Resources.Provide immediate response to payroll discrepancies filed by officers.Work with Human Resources regarding potential counseling, disciplinary issues, and timely investigations.Coordinate with Recruiters regarding field visit schedules, field recruiting, client contacts, officer coaching and retraining, and following-up on corrective measures and client requests.Utilize Guard-Tour Application for documenting field visits.Respond with urgency to client concerns. Document deficiencies noted during site visits and follow-up with appropriate communication, training, instructions, etc., providing client with corrective action taken.Ensure compliance to post orders, uniform requirements, retraining and licensing requirements.Qualifications for Regional Operations ManagerAny security certifications required by the employing organization or companyPost-secondary training in security management is preferred by many organizationsPrevious experience working as a security manager, security officer or other security-related jobWorking knowledge of any required computer programs and security technologyStrong communication and organizational skillsAbility to monitor surveillance systems and respond to emergency situationsExcellent team-building and leadership skillsAbility to pay close attention to detailInterest in protecting the people and assets within the organization or company

Created: 2025-01-14