Customer Service Representative

A client of Insight Global is looking to hire a Customer Service Rep to their office location in Glendale, AZ for the 7:30-4PM shift. This person will be responsible for managing the flow of students coming in & out of the building, welcome visitors into the building, directing students to correct classrooms, answering general questions and recording attendance of the students. The CSR will also handle escalations from the Phone Team for account maintenance and program updates. Additionally, this person will be responsible for walk in students for new registrations, coordination of employee check in/out times, and general building responsibilities like turning off the lights & locking up at the end of the day.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@ . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: . Required Skills & ExperienceCustomer Service / Customer Facing / Personable Self-Motivated Resilient (front desk POC sometimes get complaints)Experience with Microsoft Suite Technical Ability - learn the internal software used Nice to Have Skills & ExperienceExperience with RealEd Software Degree Experience in a CSR or Front Desk Role Experience as a Teacher Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Created: 2025-01-13