Field Service Technician 3 - Heavy Equipment

Holt CAT is the largest Caterpillar dealership of heavy equipment in the United States. We have a full-time, Heavy Equipment - Field Service Technician position available at our Texas location. This mechanic position is responsible for providing face-to-face customer service located at an off-site location and is responsible for inspecting, troubleshooting, and repairs of diesel-powered heavy equipment and/or related equipment or components, following established procedures and guidelines. What can HOLT offer you? A competitive salary, front-loaded PTO, 401k matching plus a profit-sharing plan, comprehensive health care benefits, tuition reimbursement, wellness rewards, gym discount, an amazing employee development program with a department devoted to your professional development allowing you to grow your skills and build your competencies to prepare you for future opportunities at HOLT, and much more! There is also a Sign-On Bonus of up to $5,000 for those qualified. Education and Experience: * No Less than 4 (Four) years of diesel-powered heavy equipment repair experience in a field environment preferred * CATERPILLAR Dirt Machinery Experience Required * Ability to troubleshoot, diagnose, and repair equipment using electronic and manual equipment to determine failure. * Able to document all work orders properly * Must be able to troubleshoot and diagnose Tier 4 systems. * MSHA certification preferred * Air conditioning certification preferred * Crane/Rigger certifications preferred * High school diploma or equivalent preferred * Graduation from a diesel technology program preferred Additional Requirements: * Valid Driver's license required * Ability to obtain a valid Commercial Driver's License (CDL) and must have an acceptable driving record * Must have all required mechanic hand and pneumatic tools (metric/standard) * Travel required with a possibility of an overnight stay Essential Functions: * Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards * Performs advanced repairs and advanced troubleshooting offsite with minimal supervision * Performs advanced troubleshooting and advanced diagnoses of equipment malfunctions and failures * Removes and installs parts, disassembles and assembles basic components * Tests, makes adjustments and verifies proper operation of all repairs and adjustments * Prepares and completes all job-related documents, writes service reports, orders parts, and maintains clear customer records; in addition, accesses databases required to complete job * Operates equipment and vehicles with possession of all necessary licenses and certificates * Maintains service vehicle inspection records, daily inspections and driver logs as required by the Department of Transportation * Adheres to contamination control and HAZMAT rules and regulations * Maintains all company equipment, tools, and vehicle in a good, clean, and working order * Communicates job progress to supervisor and customer as needed * Completes assigned jobs and task to meet flat rate time and re-work standards * Works overtime as required by workload and customers' needs * Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner * Projects professionalism with both internal and external customers, including personal appearance; may be relied upon to act as a mentor to lower level Technicians * Requires regular and punctual employee attendance * Performs other duties as assigned Knowledge, Skills, and Abilities: * Knowledge of safe work procedures and practices * Moderate to Expert knowledge of equipment and tools, including their designs, uses, repair, and maintenance * Moderate to Expert knowledge of hydraulics, transmissions, engines, undercarriage, and electrical * Proficient with current computer software, related hardware, and basic knowledge of machine electronic systems * Exceptional skills in customer service * Advanced diagnostic and troubleshooting skills, Knowledge of CAT ET and CAT SiS 2.0 preferred * Planning and organizing skills to prioritize and plan work activities; uses time efficiently; plans for additional resources * Operation and control skills of equipment or systems * Equipment selection skills to determine the kind of tools and equipment needed to do a job * Ability to communicate clearly and effectively, both verbally and in writing * Ability to operate a crane and forklift, and obtain required certifications/licenses * Ability to meet deadlines and work under fast-paced, time-constraining circumstances * Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair * The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects Physical Requirements: * Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue * Frequently moves materials or equipment weighing up to 80 pounds * Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina * Ascends/descends with gradual or continuous progress by oneself, using both hands and feet, and climb up and down ladders and/or equipment * Be able to maneuver safely and work underneath equipment * Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work #LI-HCT LI-JH1

Created: 2025-01-13