Contact Specialist-Contact Support Center

Job DetailsJob LocationCampus Support Center - West Covina, CAPosition TypePart-TimeEducation LevelHigh School DiplomaSalary Range$18.00 - $22.00 HourlyJob ShiftDayDescriptionOur mission of is to prepare students in short term programs for employment. This is accomplished by a professional faculty, as well as a qualified administration and support staff. Facilities are well equipped, nicely decorated and the atmosphere is vibrant, friendly and warm.The quality of education is the highest priority at North-West College. Students are accepted on their ability to benefit without regard for race, color or creed.POSITION SUMMARY:Under general supervision assists Admissions in making telephone calls and setting appointments. Responsible for calling all SEC Internet and website inquiries. This is a 36-hour work week, Mondays through Fridays.Pay Range $18.00 - $22.00ESSENTIAL DUTIES AND RESPONSIBILITIES:-Work compliantly within federal and state regulations-Adhere to company Admissions Code of Ethics, policies and procedures-Communicate effectively when working with prospective and future students while avoidingMisrepresentation at all times.-Provide highest level of customer service to prospective students.-Call all Internet and website Inquiries.-Assist with inquiries for Health care programs.-Conduct continual follow-up on all inquiries (phone, mail, internet).-Screen potential applicants by phone and set up campus interviews.-Input all activity into database management system in a timely and accurate manner-Submit required reports and projects in a timely manner-Take part in campus, departmental, and company events-Actively participate in training development as needed both in a group and individually-Represent the campus accurately and uphold company values.-Must be flexible to work a couple of evenings.-Maintain and organize inquiries.-Perform other duties as assigned.QualificationsKNOWLEDGE AND SKILLS:Possess knowledgeable of and stays current on program offerings.Demonstrated skills in facilitating and modeling a strong customer service orientation. Ability to interact constructively with colleagues and supervisor.Ability to project a professional image in over the phone and in writing.Possess quality voice skills, speak well, and be clearly understood via telephone..Strong organizational skills.Capacity to work in a fast-paced environment and be a self-starter.Ability to focus on specific quantifiable goals for achievement.Demonstrated computer literacy skills including working knowledge of Microsoft Office applications: Word, Excel, and Outlook.EDUCATION AND EXPERIENCEHigh School diploma or equivalent required.2 to 3 years of previous telemarketing or customer service experience required.High volume of inbound and outbound calls.

Created: 2025-01-12