Account Manager

Company Overview: Centific expertly engineers platforms and curates multimodal, multilingual data to empower the 'Magnificent Seven' and enterprise clients with safe, scalable Artificial intelligence (AI) deployment. Our team includes over 150 PhDs and data scientists, along with more than 4,000 AI practitioners and engineers. We leverage an integrated ecosystem comprised of industry-leading partnerships, and 1.8 million vertical domain experts across 230 locales, to create high-quality pre-trained datasets, fine-tuned industry-specific Large Language Models (LLMs), and Retrieval-Augmented Generation (RAG) pipelines supported by vector databases. Our innovations can reduce Generative Artificial Intelligence (Gen AI) costs by up to 80% and bring Gen AI solutions to market 50% faster. Our mission is to bridge the gap between AI creators and industry leaders by bringing best practices in Generative AI to unicorn innovators and enterprise customers. We aim to help these organizations unlock significant business value by leveraging Generative AI at scale, ensuring they stay at the forefront of technological advancement and maintain a competitive edge in their respective markets. Website - About the Role: As an Account Manager within our team, you will play a key role in building and maintaining relationships with our clients, helping them fully leverage our services and ensuring a high level of satisfaction. This role is ideal for a dynamic professional with a minimum of 2 years of experience in account management, client services, or a related field, with a passion for client success and growth. Responsibilities: * Client Relationship Management: Act as the main point of contact for assigned accounts, building trusted relationships with clients and understanding their goals and business needs. * Project Coordination: Work closely with internal teams and client stakeholders to ensure project milestones are achieved on time, within scope, and to the client's satisfaction. * Identify Growth Opportunities: Collaborate with Sales and Delivery teams to identify upsell or cross-sell opportunities, helping expand our footprint within the account. * Performance Monitoring: Track and report on account health, ensuring high levels of client satisfaction and identifying any areas for improvement. * Problem-Solving: Address client inquiries and issues proactively, coordinating with relevant internal resources to find solutions. Requirements: * Can-Do Attitude: Bring enthusiasm and a proactive approach to every client interaction, demonstrating resilience and adaptability in a fast-paced environment. * Strong Ownership: Take full responsibility for client success, managing each account with a sense of accountability and commitment to delivering exceptional results. Desired Skills & Experience: * Experience: 2+ years in account management, customer success, or a similar client-facing role, preferably in a B2B environment. * Communication Skills: Strong verbal and written communication skills, with the ability to present ideas clearly and build rapport with clients and internal teams. * Project Management: Experience coordinating projects or tasks across teams to meet timelines and deliverables. * Analytical Skills: Ability to understand client needs and translate them into actionable strategies, with basic experience in reporting tools or D365 platform. * Team Player: Collaborative spirit with a customer-focused mindset and a proactive approach to solving client challenges. Benefits offered - comprehensive healthcare, dental & vision, 401k plan, PTO, etc. Centific is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, citizenship status, age, mental or physical disability, medical condition, sex (including pregnancy), gender identity or expression, sexual orientation, marital status, familial status, veteran status, or any other characteristic protected by applicable law. We consider qualified applicants regardless of criminal histories, consistent with legal requirements. Salary: $75k-$85k with Bonus

Created: 2025-01-12