Customer Support Representative I

We're searching for a Customer Support Representative to add to our incredible team here at Loopy. We're looking for someone who genuinely cares about the customer experience, and has a positive attitude. If you feel this describes you, we'd love to hear from you! We're located in Griffith, Indiana just 7 minutes from 80/94 and 15 minutes from the Illinois border. This position is office-based but remote work eligibility is based on successfully completing your probationary period in the position, which then 30% of your hours during the week can be worked remotely. It's important that you're the type of person who takes a lot of pride in your work and believes in what we're doing. If you'd like more info on who we are, check out our website ().Starting Pay: $16 per hourQualifications and Skills:High school diploma or equivalentSuperb written communication and grammar skillsProficient computer typing skills and familiar with basic programs such as Gmail, Excel, Word, PDFs, and Windows/Mac interfaces1 year of Customer Support, or related experience (preferred)Self-motivated and able to problem-solveMust be available to work 32-40 hours per weekMust be available to work most weekendsResponsibilities and Duties:Handle email-based customer support tickets, as well as returns and exchangesMaintain department minimum pace requirementsMaintain and up to date knowledge of our products and policiesClock in and out of your shift on time, both when working remotely or on-siteBe available and easy to contact while working remote shiftsMake upper management aware of repeated or potential issuesPerks of joining Loopy Cases: Paychecks distributed weeklyOptional health, dental, and vision insurance after 60 days of employment401k with a 4% company match after 6 months of employmentPaid on-site lunch breaksFriendly work environmentFree phone cases

Created: 2025-01-11