Help Desk Manager

JOB DESCRIPTION Position: Help Desk Manager Status: Full-Time Hourly (4hours) Location: Washington, DC Hours: 5 days per week, from 8am-5pm (1-hour lunch) *Strong English skills and telephone etiquette, with strong written and verbal communication* ABOUT THE ORGANIZATION: Welcoming and pleasant government office environment with positive coworkers and supervisors. Located in metro accessible DC, this is an excellent human resources job opportunity. If you are a dependable, hard-working, trainable individual who is a team player with a good attitude, we encourage you to apply for this role within a highly reputable office that serves an important function in the federal government. COMPENSATION & BENEFITS: Long-term full-time job opportunity in a highly reputable office 11 Paid Federal Holidays Paid Sick Time Paid Vacation Free FinFit Financial Wellness Benefit Free Personal Financial Training Library Benefit Shopping Discount Program, Workplace Advantage Employee Assistance Program Counseling Legal & Financial Consultations Pharmacy Discount Card ESSENTIAL FUNCTIONS and RESPONSIBILITIES: Provide daily supervision and direction to staff who are responsible for phone and in-person support to users in the areas of e-mail, directories, computer operating systems, desktop applications for all types of computer systems, and applications developed or deployed under this contract. Serve as the first point of contact for troubleshooting hardware/software, all types of computer systems (PC and Mac), and printer problems. Requires AS/AA degree (or equivalent), related industry certifications (e.g. ITILv3), approximately 6 years of experience in a related field. QUALIFICATIONS Proficiency in Microsoft Office Suite (Excel, Word, Outlook) Skill in greeting and interacting with people in a courteous and tactful manner. Skill in operating computers and printers to produce a wide range of documents. Strong English communication skills, both written and verbal. Friendly and personable with excellent telephone etiquette. PHYSICAL DEMANDS This position routinely utilizes standard office equipment such as laptops, computers, phones, photocopiers, and filing cabinets, in a home office as well as an in-person office environment. Ability to lift/move up to 20 pounds This position is generally performed in a professional office setting; 70% sitting, 20% standing, and 10% walking. The physical requirements described are representative of those that must be met to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with a qualifying disability to perform the essential functions. GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position.

Created: 2025-01-10