Account Manager

Description Join our winning team, recently honored as #67 on Forbes' list of America's Best Startup Employers for 2024! The Helper Bees (THB) was created to fill an obvious need in an underserved community. Inspired by love and brought to reality through passion and determination, The Helper Bees was founded to empower older adult citizens and their families in their search for quality, affordable in-home care providers. We do this by providing older adults the ability to easily review, choose, and access affordable quality in-home helpers. The Helper Bees mission is to help people stay home longer through data-driven services that transform both the payer and the care-recipient experience. At THB, we define our company culture through our Core Values: * Quickly iterate through solutions - We move at a fast pace which requires quick iterations to find a path to a repeatable solution * Seek ways to create immediate impact - Be thoughtful and proactive in how you make an impact on your team. Actively look for ways to make a fast, positive impact. * Bee the teammate you want to work with - We work as a team, help each other and encourage each other * Ask questions, answer questions - You can't iterate through solutions if you don't ask the right questions which is why there is an expectation that questions should be asked. When you know the answer, being a good teammate means chiming in to get others up to speed. * Take the time to celebrate wins - It's so easy for a team that is heads down to forget about all the great things they've accomplished. That's why we make it a priority to remind ourselves to create space to celebrate wins, big or small. Job Summary: As an Account Manager, you will oversee a portfolio of assigned clients and develop new business from existing partners. You will be charged with managing the day to day of the account to ensure overall performance meets or exceeds client expectations, promote growth, strengthen the relationship and maintain the overall health of the account. Supervisory Responsibilities: None Duties/Responsibilities: * Manage a subset of existing accounts to ensure overall performance, effectively renew and expand the partnership * Maintain overall responsibility for meeting or exceeding all contractual Service Level Agreements and KPI metrics established by the clients * Identify potential workflow gaps or operational barriers that may threaten SLA and KPI performance and partner with various internal stakeholders to improve program outcomes * Develop strategies to introduce new usage, tools, and products to insurance partners * Present key findings and account reporting to stakeholders * Own the monthly report process for relevant accounts (includes data fact finding missions to present strategic findings and ROI and identify cross sale opportunities) * Liaise with cross-functional internal teams (including Operations, Data, Development, Product and Marketing departments) to solve partner challenges and present opportunities * Assist in new partner or new product launches and implementation * Maintain accurate and up to date notes of partner discussions and circulate back to the team * Performs other duties as assigned/necessary Performance Metrics: * Client Satisfaction Score (CSS): Measure client satisfaction through periodic surveys or feedback mechanisms. This metric provides insights into how well the Account Manager is meeting client expectations and maintaining strong relationships. * Client Retention Rate: Emphasize your commitment to long-term client relationships and the importance of client satisfaction. This metric reflects your effectiveness in maintaining strong client connections, delivering value, and ensuring client loyalty, which are essential for sustained business success. * Revenue Growth: Showcase your strong ability to drive business growth within the designated payer vertical. This metric illustrates your effectiveness in implementing strategies that expand the company's revenue stream, highlighting your contribution to its financial success. * Service Level Agreement (SLA) Compliance: Monitor adherence to contractual SLAs and KPI metrics established by clients. This metric evaluates the Account Manager's ability to meet or exceed performance expectations and deliver on commitments. * Account Expansion: Showcase your success in increasing sales within existing client accounts through upselling and cross-selling initiatives. This metric underscores your ability to identify additional revenue opportunities within current client relationships, highlighting your strategic thinking and ability to maximize revenue. * Cross-functional Collaboration: Evaluate the frequency and effectiveness of collaboration with internal teams to address partner challenges and explore new opportunities. This metric reflects the Account Manager's ability to leverage internal resources and expertise to support client needs. Requirements Required Skills/Abilities: * Ability to thrive in a fast paced environment * Knowledge of insurance or prior work at insurtech (bonus if health or long-term care) * Good at building rapport and trusted relationships with c-suite execs * Can gain subject matter expertise quickly (example claims process and insured's customer journey) * Data driven and results oriented * Ability to manage a complex and diverse range of projects simultaneously * Strong passion for helping others and problem-solving * Must be 18 years of age or older Education and Experience: * Bachelor's Degree in related field or equivalent preferred * 3-5 years of account management and/or enterprise sales experience * Experience with common tools such as Zoom, Slack, Google Business Suite, Microsoft Office Suite, Keynote (Bonus if you know Tableau, Front, Notion) Physical Requirements: Ability to remain at your designated workstation for the duration of the workday Constantly operates a computer and other office productivity machinery, such as a phone and Voice over Internet Protocol (VoIP). The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations. The ability to observe details at close range (typically on a computer screen) This position offers the flexibility of remote work at approved locations within the United States. Candidates must have a reliable internet connection and a designated work environment conducive to professional phone calls and sensitive data. Enjoy the convenience and comfort of working remotely while contributing to our team's success. The Helper Bees is committed to building a workplace where diversity, equity, and inclusion are valued and prioritized. We are an equal opportunity employer that welcomes all qualified applicants without discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any non-merit based or legally protected grounds. The Helper Bees provides reasonable accommodations to qualified individuals with disabilities during the job application and interview process. To request accommodation, please let your recruiter know. As part of our standard hiring process, selected candidates may be required to undergo a background check and/or drug screen. The Helper Bees adheres to applicable federal, state, and local laws regarding these screenings, and the results will be considered in accordance with applicable regulations. The Helper Bees was recently made aware of a fraudulent entity posing as our organization and requesting personal information. Please be aware of and protect yourself from scams. Visit /careers to view all current job openings.

Created: 2025-01-10