Customer Service Representative

Description We are seeking a Customer Service Representative to join our team in the manufacturing industry, located in North Andover, Massachusetts. The role includes processing customer requests, maintaining detailed customer records, and resolving customer inquiries. This role provides a long-term contract employment opportunity. Responsibilities: - Process sales orders, RGAs, and credits efficiently in a high-volume environment, adhering to established methods and procedures - Manage product shortages and complaints, offering detail-oriented alternative solutions when necessary - Investigate, validate, and lift order holds related to credit issues, pricing discrepancies, shipping issues, and part identification difficulties - Facilitate communication between customers and our manufacturing/shipping departments to ensure timely order fulfillment - Develop and maintain detail-oriented relationships with both internal and external customers - Work with the Technical Support team to resolve customer-reported issues - Manage new and existing customer accounts as identified in the database - Exhibit excellent problem-solving skills and the ability to capture and escalate customer requirements effectively. Requirements - Minimum of 2 years of experience as a Customer Service Representative, preferably in the manufacturing industry - Proficient in answering inbound calls and handling inbound/outbound calls effectively - Prior experience in a call center environment, providing exceptional customer service - Excellent data entry skills with a keen eye for detail and accuracy - Strong communication skills, both written and verbal, with experience in email correspondence - Familiarity with order entry processes and systems - Ability to schedule appointments efficiently and manage multiple calendars - Proficient in Microsoft Excel and Microsoft Word, with the ability to learn new software quickly - A proactive approach to problem-solving and the ability to handle customer queries and complaints professionally - A team player with a positive attitude and strong interpersonal skills TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (.

Created: 2025-01-10