Customer Service Representative

Job SummaryThe Customer Service Representative is responsible for providing exceptional support by handling inbound calls from providers, subscribers, and clients in a call center environment. This role involves documenting calls, utilizing internal systems, and collaborating with the team to ensure tasks are completed accurately and efficiently.Key ResponsibilitiesHandle approximately 30-50 inbound calls daily, averaging 4-6 minutes per call.Accurately document call details in internal systems.Utilize various technologies, including Excel, Outlook, Teams, Word, printers, and internal CRMs (SalesLogix and DVCN).Follow instructions and complete tasks with attention to detail, organization, and urgency.Collaborate with the team to maintain accountability and efficiency.Provide support on-site, with potential for hybrid options in the future.Required QualificationsAbility to follow instructions thoroughly and consistently.Strong attention to detail and organizational skills.Proficiency with PCs running Windows and Microsoft Office tools.Punctuality, reliability, and adaptability to change.Preferred QualificationsSpanish-speaking abilities.Strong Excel skills.Experience in dental or healthcare-related customer service.Ability to suggest and implement process improvements.

Created: 2025-01-10