Customer Service Representative

About the RoleBasic Purpose:Position involves providing technical and sales assistance to SEW-EURODRIVE customers, potential customers and associates in order to maintain established sales activity and generate new sales within corporate guidelines. Customers and associates will be handled with a view toward growth and long-term relationships while maintaining a consistent and businesslike attitude.Pay: $20-$22/hourShift: 1stTop Skills & Abilities for this role: Possess strong overall office skills, including use of computers, their applications, and other office equipment. Must be able to prioritize and manage time effectively.Ability to learn and understand the basics of power transmission equipment, associated nomenclature and catalog infoAbility to work independently and make decisions based on factual information received by analyzing and appraising customer needs.Ability to learn and utilize the computer and work within the SAP Mapics System.Top Actual Tasks in this role:Be available as assigned to accept all calls in a professional manner, and determine the nature of the call. Take all possible action including research, working with computer, completing forms and other follow-up to expeditiously insure that accurate information and service is provided.Obtain required information and respond when necessary to complete action on inquiries/requests received.Complete appropriate paperwork and associated computer data/order entry to accomplish required actions.Provide assistance to other employees in a businesslike and professional manner as required.Edit orders accurately for input into SAP/Configurator.Although we have described above what we are generally looking for, we are very likely missing other attributes and skills that may make you a great fit! Please tell us about your other skills and abilities by applying and listing your additional attributes.A 10% shift premium is paid for 2nd and 3rd shift positions.SEW-EURODRIVE provides a generous benefits package to all full time employee. These benefits start on DAY ONE!There is no monthly premium required for Employee's coverage:• Medical Insurance - Includes Medical, Dental, Vision, Audio, and Prescription Drug coverage + $125 annual reimbursement for purchase of eligible vitamins & minerals• Life Insurance worth 2.5 times annual base pay. Includes Accidental Death & Dismemberment• Disability - Includes both Short Term Disability and Long Term Disability• Flexible Spending Account (FSA) for Medical and/or Dependent Care Made available annually during open enrollment• Timely Evaluations with potential for a pay increase - New Employees are evaluated every six months for the first two years then annually thereafter• Paid Vacation - 2-weeks of vacation accrual per year to start, which increases after five years and ten years of service• Holiday Pay - Twelve (12) paid holidays per year• Retirement Benefits - Includes 401(k) with Profit Sharing Contribution and 200% Company Match on the first 3% that you defer to your 401K account• Additional Paid Time Off (PTO) for hourly positions - Unused time is paid out annually• Paid Parental Leave - To assist and support new parents with balancing work and family matters• Onsite Clinic Services - On location medical services by licensed providers at no cost to employees• Education Assistance Programs - Student Loan Repayment / Tuition Assistance options• Counseling Resources - Easy and convenient access to professional counseling services online• Wellness Resources - Utilizing a comprehensive, interactive, and personalized wellness program with potential to earn points for awards / gift cards• Uniforms and Subsidies - Uniforms (for shop employees) are provided and a subsidy for the annual purchase of safety shoes is included• Employee Assistance Programs - Five programs to help employees navigate challenging life circumstances• Insure Choice Plan Group Discounts - Auto, Home, Pet coverage, Legal insurance, and more at a group discount rateAdditional job requirements and responsibilities would be discussed during the interview process.

Created: 2025-01-10