Personal Lines Customer Service Representative

Hybrid A prominent insurance company based in Buffalo, New York, is seeking a dedicated Insurance Customer Service Representative to manage a portfolio of clients, providing exceptional service and support throughout the entire policy lifecycle. This position requires strong experience in customer service, insurance systems, and claims coordination, with a focus on maintaining positive client relationships. The ideal candidate will thrive in a fast-paced, collaborative environment, managing both administrative and client-facing tasks while contributing to a supportive team culture. The role offers opportunities for professional growth within a well-established organization. Salary Range: $45,000 - $60,000 / year DOE Personal Lines CSR Responsibilities: Manage a client portfolio of personal lines accounts, handling inquiries, renewals, claims, and documentation Serve as the primary point of contact for client service needs, ensuring seamless communication and resolution of issues Facilitate renewal processes and collaborate with insurance carriers and underwriters to meet client requirements Enter and maintain accurate client information in the agency management system Support claims processes by assisting insured clients with filing, follow-ups, and coordination with adjusters Provide quotes for renewal or re-written policies to optimize client coverage and satisfaction Stay informed on market trends and continuously enhance customer service skills through ongoing education and training Personal Lines CSR Requirements:Prior experience in the insurance industry, particularly in agency service rolesFamiliarity with insurance-based agency management systemsPersonal lines experience requiredNew York State Insurance Broker License required Strong organizational skills, attention to detail, and the ability to work independentlyA customer-focused mindset with excellent communication and interpersonal skillsBenefits: Hybrid flexibilityMonday - Friday, 8:30-5:00 pm work hours Discretionary bonusHealth Insurance Coverage 401(k)3 weeks PTO and paid holidaysLong-term care benefits and a supportive, team-oriented workplace culture Apply now! #LI-MH1

Created: 2025-01-10