Maitre D

About Flyfish Club: Flyfish Club is an exclusive members club located on the Lower East Side of Manhattan, NYC. Created and operated by the VCR Group, Flyfish Club spans over three floors with a Restaurant and Bar, Private Dining Room, Cocktail Lounge that features live entertainment, as well as a 14 seat Omakase Room that offers two seatings every night.  Position Overview: We are seeking an experienced and polished Maí®tre d' to join our hospitality team. The Maí®tre d' is responsible for overseeing the front-of-house operations, orchestrating guest services, and upholding the highest standards of excellence in hospitality. This role requires impeccable poise, exceptional leadership skills, and a passion for creating memorable moments for our esteemed clientele. Responsibilities:  Provide a warm and genuine welcome to guests upon arrival, setting the tone for their dining experience. Manage reservations, seating arrangements, and guest inquiries with precision and professionalism. Coordinate with the kitchen, bar, and service staff to ensure seamless service flow and exceptional guest experiences. Supervise the host/hostess team, providing guidance, training, and support as needed. Anticipate guest needs and preferences, proactively addressing any requests or concerns to enhance their dining experience. Maintain a polished appearance and demeanor at all times, leading by example for the front-of-house team. Cultivate relationships with regular patrons and members, recognizing and acknowledging their loyalty and preferences. Uphold club policies and procedures regarding membership access, guest privileges, and etiquette standards. Handle guest feedback and complaints with diplomacy and professionalism, seeking resolution to ensure guest satisfaction. Collaborate with management to develop and implement initiatives to enhance the overall guest experience and elevate the reputation of the establishment. Requirements : Previous experience as a Maí®tre d' or in a similar leadership role in a high-end restaurant or private club setting. Strong leadership and communication skills, with the ability to inspire and motivate a team. Exceptional interpersonal skills and a genuine passion for hospitality. Impeccable attention to detail and organizational abilities, with the ability to multitask effectively in a fast-paced environment. Proficiency in reservation management systems and basic computer skills. Availability to work evenings, weekends, and holidays as required. Knowledge of fine dining etiquette and a genuine interest in food and beverage culture. Fluency in multiple languages is a plus but not required. Benefits : Competitive compensation package with opportunities for advancement. Access to exclusive club amenities and events. Health, dental, and vision insurance options. Paid time off and holiday pay. Staff meals and dining discounts. Ongoing training and development opportunities. A supportive and collaborative work environment within a prestigious social club setting.

Created: 2025-01-11