Health Information Clerk

Apply Description About Us: VIP Community Services, a Federally Qualified Health Center, has been providing vital social services to The Bronx community since 1974. We serve approximately 25,000 clients & patients annually through various social service care programs. Responsibilities: * Verify, update, and maintain patient demographic and personal information. * Gather and electronically file patient information accurately and confidentially. * Retrieve and release medical records promptly and accurately. * Assist providers and staff in accessing patient information for care and administrative purposes. * Conduct audits of medical records to ensure compliance with regulations and internal policies. * Provide exceptional customer service to patients and stakeholders regarding medical records inquiries. Quality Assurance and Compliance: * Conduct regular audits of medical records to ensure compliance with regulatory standards and internal policies. * Identify and rectify discrepancies or errors in patient records, collaborating with relevant stakeholders to resolve issues promptly. * Stay updated on changes in healthcare regulations and industry best practices related to health information management. Customer Service and Communication: * Provide exceptional customer service to patients, healthcare professionals, and other stakeholders regarding inquiries related to medical records and health information. * Communicate effectively with internal departments, external agencies, and third-party vendors regarding medical record requests, releases, and related matters. * Cover VIP's Health Services' front desk, as needed. Competencies: * Good organizational skills to handle multiple priorities while remaining professional and calm. * Ability to work with many diverse people. * Effective telephone skills. * Strong level of confidentiality due to sensitivity of materials and information handled. * Must be able to make suggestions on workflow or system efficiency and effectiveness. * Ability to work independently and be self-directed and flexible. * Ability to prioritize. * Ability to perform functions with minimal supervision. * Ability to work at a high-volume level of accuracy. General Expectations: * Be committed to the mission of VIP Community Services. * Behave in a professional manner and consistently demonstrate and promote the values of respect, honesty, and dignity for the patient, families, and all members of the care team. * Committed to the constant pursuit of excellence and teamwork in improving the care of the patient and families of VIP Community Services. * Be punctual for scheduled work and use time appropriately. * Perform duties in a conscientious, cooperative manner. * Perform required amount of work in a timely fashion with a minimum of errors. * Be neat and maintain a professional appearance. * Maintain confidentiality and protect the Practice by abiding by laws and principles related to confidentiality; keep information concerning Practice Operations, patients, and employees confidential. * This position requires compliance with Health Center's compliance standards, including its Standards of Conduct, Compliance Program, and policies and procedures. Requirements * High school diploma or equivalent; associate's degree in health information management or related field preferred. * Proficiency in Spanish or French preferred. * Previous experience in healthcare administration or medical records management is advantageous. * Familiarity with electronic health records systems and HIPAA regulations. * Strong attention to detail, accuracy, and confidentiality. * Excellent organizational, multitasking, and communication skills. * Proficient computer skills, including MS Office Suite and data entry. Salary Description 50,000

Created: 2025-01-09