Customer Support Representative

Customer Support Representative Toledo Ohio 43659 This is a full-time position  Shift timings- 8am-6pm, Monday through Friday Pay Rate- $15/hr- $18/hr   JOB RESPONSIBILITIES   Provide quality service to internal and external customers. Handle incoming customer calls, emails and web inquiries regarding Owens Corning's products and warranties Ensure a timely and professional response Enter all relevant information regarding inquiries into Owens Corning's system Provide detailed step-by-step instructions to customers concerning website navigation and browsing, warranty claim or claim status, and/or product information Advise customers on newly available products and programs to promote the OC brand and drive overall sales Follow up with customers as requested   Metrics: •             Call quality score •             Customer feedback •             Information accuracy •             Adherence to schedule •             Attendance    MINIMUM QUALIFICATIONS: •             High School diploma or equivalent (Associates or Bachelors Degree preferred) •             At least one year work experience in a customer facing environment   EXPERIENCE: •             Building materials experience desireable •             1-3 years prior customer service experience •             Prior experience working in a team environment •             Demonstrated ability to work independently   KNOWLEDGE, SKILLS & ABILITIES: •             Strong oral and written communication skills •             Proficient typing skills •             General business acumen •             Proficient working knowledge of the MS Office Suite including Outlook, Word, and Excel •             Capable of quickly and accurately identifying customer needs, solving problems systematically, using sound business judgment, and following through on commitments •             Strong team building, customer service, planning and organizing skills •             High attention to detail with the ability to handle multiple priorities •             Ability to excel in a fast paced and ever-changing work environment •             Ensures personal accountability •             Quickly learns and adapts to change •             Inquisitive and curious      

Created: 2025-01-09