Front Desk Associate

**Job Overview:** The **Front Desk Associate** will support front desk operations at a luxury mid/-rise condominium building/. It's a great opportunity to get hands/-on experience, as well as build your career in property management/. Possesses strong communication, telephone, and customer service skills/. Meets and greets residents; checks guests and service providers in/out/. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms/. Assists with general concierge services and performs administrative clerical, Word and Excel document work/. Walks the building premises as directed for monitoring purposes/. **Compensation:** $22/-24/hr _FirstService Residential will compensate the successful candidate in accordance with the posted range/. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities/. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive/. The base pay range is subject to change and may be modified in the future/._ **My Responsibilities:** + Provides a warm welcome to residents and guests/. + Register guest or vendor in our System /(BuildingLink/) + Announce all guests to resident for access/. + Direct guest/(s/) to resident's unit + Responds to resident's request in a professional manner + Responds to emergency situations in a timely and efficient manner + Monitors and controls access to the building including camera system + Maintains resident records and forms in FirstService Residential Connect/. + Resolves and follows/-up on all complaints/issues + Provides general concierge services /(Reservations, Directions, Computer Printing/) + Performs assigned administrative clerical, word and excel document work + Helps maintain a safe and secure environment throughout the building + Walks the building premises as directed for monitoring purposes + Follows safety procedures and maintains a safe work environment + Consistent and regular attendance required + Has the ability to understand and complete all required forms + Occasional overtime may be required + Must have the ability to work extended/flexible hours, weekends/. + Attend and participate in designated meetings or functions as requested by the Assistant General Manager + Responds and documents resident concerns and complaints in a timely manner before escalation to management + Supervises, delegates and is responsible for all front desk operations, including but not limited to telephone, email, amenity reservation set/-up, interfacing with residents, and other duties as assigned + Answers calls/emails from residents, provides assistance and follow/-up, as appropriate + Understands community guidelines and refers to governing document resources + Provides training, onboarding to new hires, and ongoing leadership and coaching to all concierge team member + May be assigned other duties by the General Manager **Skills & Qualifications:** To perform this job successfully, an individual must be able to perform each essential duty satisfactorily/. The requirements listed below are representative of the knowledge, skill and/or ability required/. + High school diploma or equivalency required/. College level courses in business or hospitality preferred/. + Must possess strong customer service background/. + Demonstrates excellent customer service, communication and time management skills/. + Must be well groomed and maintain a professional demeanor at all times/. + A general knowledge of the community to provide directions and recommendations/. + Basic knowledge of Microsoft Applications, especially Outlook, Word and Excel/. Command of information system hardware/software is preferred/. + Good written and verbal communication skills + Strong customer service and interpersonal skills required/. **Hours:** Thursday/-Monday 3:00pm/-11:30pm /(subject to change to accommodate business needs/) **What We Offer:** + Medical, dental, and vision plans /(full time and part time 30/+ hours/) + Part time 20/+ hours qualify for dental and vision + 401K match + Time off including vacation, sick, and company paid holidays + Pet insurance available + Verizon discount + Tuition reimbursement + Legal services + Free emotional wellbeing and daily life assistance support for all associates + Domestic partner coverage + Health savings account + Flexible spending account **About Us:** FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada/. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture/. Our 19,000 associates can count on competitive salaries, top/-tier medical, dental, and retirement benefits, career training, and support for continued professional development/. **Experience exceptional service with a fulfilling career in property management with FirstService Residential/.** To learn more about our company and culture, please visit"¯www/.fsresidential/.com/california **Disclaimer:** FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce/. Applicants will receive consideration for employment without regard to race, color, religion, sex /(including pregnancy/), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status/. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances/. All offers of employment with FirstService Residential are contingent upon a satisfactory background check/.

Created: 2025-01-09