MDW Customer Care Center Level 1 Representative

CMA Consulting is in search for a consultant to fill the position of Customer Care Center Level 1 Representative in support of CMA's Medicaid Data Warehouse department.Mandatory RequirementsExcellent Communication skills, both verbal and writingAbility to troubleshoot and triage issuesBasic computer skillsExperience using Microsoft applications such as Outlook, Word, and ExcelHigh School Diploma or GEDPreferred SkillsBachelors degree preferredPrevious call center experienceExperience with help desk ticketing systems such as HelixHealth business knowledge (preferably Medicaid experience)Location: 11 Corporate Woods Blvd, Albany NY (Remote)

Created: 2025-01-11