Membership and Marketing Manager

Membership and Marketing ManagerThe Shore and Country Club Founded in 1908, the club sits on an 8-acre peninsula extending into Norwalk Harbor; the Shore and Country Club, Inc. provides a unique waterfront environment for its members. Its focal points are the 25-yard freshwater pool, children’s pool, two sanded beaches, ten tennis courts, a 98-slip marina, a beach house that offers three open-air dining areas facing the beach; the facilities at the beach house also contains modern changing rooms, locker rooms, showers, and family changing rooms, the Club offers several Jr. programs. In addition, the SCC provides a 30,000+ square foot clubhouse with a ballroom accommodating up to 200 guests, two dining rooms and a bar, and multiple administrative offices.The Shore and Country Club is a family-oriented Club that is proud of the culture and service provided to its members and employees. The Club’s future is bright, with the Club developing a Master Plan for the 8-acre property to ensure that the Club is relevant to its members.Reports To: General ManagerDirect Reports: Communications Coordinator, Front Desk Staff, Jr. Program Directors Job Summary:The Shore and Country Club is seeking a dynamic and experienced Membership and Marketing professional to lead our membership growth initiatives and marketing strategies. This role requires a blend of strategic thinking, creativity, and strong interpersonal skills to enhance our member engagement, drive marketing campaigns, and promote the value of our organization and community. The Membership and Marketing Manager is responsible for developing and executing strategies to grow and engage the membership base while enhancing marketing and communication efforts. This includes overseeing membership recruitment, retention, and satisfaction and managing internal and external communication channels. The Manager will collaborate with leadership to create compelling content, manage public relations, and ensure a consistent brand voice across all platforms. Strong leadership, strategic planning, and communication skills are essential for driving membership engagement and the club's growth.If you are a motivated professional looking to make a difference in our community, we invite you to apply for the Membership and Marketing Manager position.Job Responsibilities:Membership and Administration:Not limited to:Develop and ensure that established procedures for processing prospective member applications are consistently followed from beginning to end.Responsible for administrative processing of member applications and all appropriate established membership administrative reports.Engage with prospective members and lead onboarding orientations, assisting them in their journey to becoming a valued part of the Club community. Processes all requests for and transfers of membership.Develops, implements, manages, and monitors member retention strategies.Assesses the need for and makes recommendations regarding member retention and recruitment to help ensure that the needs of ever-changing markets are met.Works as staff liaison with the Membership Committee.Maintains a file of club history information (to include exit interviews).Running and analyzing membership reports.Keep all membership documents current and ensure they are updated.Maintain confidentiality of member information and handle administrative tasks for the Board of Governors.Oversees the Annual Meetings and handles all administrative tasks related to them.Handles all administrative membership tasks and other related tasks assigned by the General Manager.Marketing and Communication:Not limited to:Craft membership recruitment and retention strategies that resonate with potential members.Develop and execute successful and innovative membership recruitment and retention strategies.Maintaining and updating the club’s website and overseeing all social media platforms. Implementing marketing campaigns to generate new member interest. Collaborate with the Club’s Communications Coordinator to streamline all Club communications.Capture memorable moments by taking photos of members, events, and social gatherings that reflect the vibrancy of the Club’s community.Events and Programs:Not limited to: Collaborating closely with events and food and beverage departments to ensure member engagement levels remain high and that any trends or issues are effectively addressed.Working with the senior management team to develop an exciting annual event calendar that keeps members engaged and connected.Develop and implement prospective member-focused events and programs.Provided support for junior programs and manage related administrative tasks to foster the next generation of club members.Candidate Qualifications:A bachelor's degree is preferred, with a focus on Hospitality Management.Minimum of 3 years of relevant experience, preferably in a private club setting.Must have excellent time-management skills, be detail-oriented, and have strong follow-through skills.Exceptional verbal and written communication, interpersonal, and member service skills.Intermediate computer application and proficiency, including Microsoft OneNote, Excel, PowerPoint, and Word.Physical Requirements:This position requires the ability to perform essential job functions with physical demands, including standing, walking, reaching with hands and arms, stooping, talking, hearing, and the ability to lift up to 50 pounds.The Shore and Country Club is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.Salary and Benefits:Salary is commensurate with qualifications and experience. The Club offers a bonus package.Association Dues.Medical, Dental, LTD, and Life Insurance, 4O1k, Paid Time OffAn unmatched working environment that fosters a work-life balance schedule even during peak times.The Club is fully closed (except for offices) from January through mid-March. During this time, employees can work from home twice a week.Relocation assistance may be available for qualified candidates.If interested in joining a thriving team, please send resumes to:employment@

Created: 2025-01-09