Front Desk Receptionist

About the CompanyAt Allergy Asthma & Immunology of East Alabama our mission is to be the leading caregiver for patients of all ages in the region with allergies, chronic respiratory problems, and immune system deficiencies.About the RolePerforms patient scheduling, insurance verification, and collection duties accurately, efficiently, and professionally. Demonstrate professionalism within their communication and interactions with patients and staff. Demonstrate sensitivity to confidential matters, be familiar with medical terminology, and the ability to problem-solve.ResponsibilitiesReport any misconduct, suspicious our unethical activities to the Compliance Officer.Greeting Patient(s) / VisitorsDirecting patient(s) to the proper locationAnswering phone / Transferring callsWorking fax machine / copier / printerScanning of all documentsOutgoing Referrals to another Dr. officeIncoming Referral from another Dr. officeObtaining Insurance Referral(s)Entering / Linking Referrals into Patient ChartUpdating patient paperwork / consentsObtaining photo ID / Insurance CardsCollection all pertinent patient demographicsUpdating / Adding InsuranceVerification of Insurance (System or Call)Collecting Money (Copay, deductibles, and previous balance)Verification of Insurance (System or Call)Collecting Money (Copay, deductibles, and previous balance)Posting / Linking MoneyScheduling Appointments – All typesMaintain Patient FlowInventory / SuppliesUpdating Referral Doctor ListSelf-Pay patient(s)Balancing of daily Money – EOD reportPrior Day Schedule WorksheetRunning Reports / Updated spreadsheetsPrinting Medical RecordsMaintaining a neat lobby / office areaOn-line access to Insurance CompaniesDistributing E-mails and FaxesKnowledge of billing, insurance, and codingQualificationsMinimum Education: College coursework in the Healthcare fieldMinimum Experience: N/ARequired Registration / License / Certification: N/APreferred Education: Associates or Bachelor’s Degree in Business or a Health related fieldKnowledge of ICD-10 and CPT codingPreferred Experience: Prior experience with electronic health records, Prior experience working with insurance companies, 1 to 2 years Healthcare experience, 2 to 3 years Customer service experiencePreferred Registration / License / Certification: CPR Certification (or willingness to obtain)Other Requirements: N/AEqual Opportunity StatementEqual Opportunity Employer Allergy Asthma & Immunology of East Alabama is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, military or veteran status, gender, color or national origin in its employment practices.Drug-Free Workplace Allergy Asthma & Immunology of East Alabama is a drug-free workplace. All offers of employment are contingent upon passing a pre-employment drug screening. Random drug screens throughout the course of employment will occur.

Created: 2025-01-11