OEM Customer Service Representative

JOB FUNCTION: As the OEM Customer Service Representative, you will interact with customers to provide information in response to inquiries and qualify/resolve customer concerns.JOB DUTIESCustomer's primary contact for OEM customers by telephone or e-mail, analyzes requests, provides information requested or ascertains who can best provide the information and acts as the customer liaison to retrieve information cross-departmentally. Build and maintain strong relationships with OEM customers to understand their needs and preferences.Creates quotations, mails catalogs and samples, enters orders, and contacts customers to retrieve information for orders or quotations.Analyzes transactions, adjusts errors, and creates return authorizations.Has knowledge of product line, delivery times, and can read detailed manufacturer prints.Monitor and report on key account metrics such as sales forecasts, order status, and customer feedback.Coordinates with other regional sales centers to satisfy customer's order.Gathering/requesting and submitting documentation required by customer.Coordinates with Regional Sales Manager to ensure company pricing strategies are aligned within quotations.KNOWLEDGE & SKILLS:Proficient in the use of computers.Knowledge of Microsoft Office productsEDUCATION & EXPERIENCE:Bachelor Degree in Business Related field or 5+ years experience in a Customer Service Position.Proven experience in customer service or account management, preferably in an OEM or manufacturing environmentProficiency in Microsoft Office Suite and CRM softwareStrong interpersonal and communication skills, both verbal and writtenExcellent organizational skills and attention to detail

Created: 2025-01-08