Customer Support Level 1

Job DetailsCUSTOMER SUPPORT SPECIALIST - LEVEL 1 LOCATION: Atlanta, GA (Buckhead area) - Hybrid schedule after initial training ABOUT THE COMPANY: Join a leading provider of workforce management solutions in the healthcare space, headquartered in the heart of Atlanta's bustling Buckhead district. Known for fostering a collaborative and engaging office culture, the company offers catered lunches on select days and organizes regular events to ensure contractors feel just as included as full-time employees. WORK SCHEDULE: Training Period (First 3 Months): Monday-Thursday: 9 AM - 6 PM EST Friday: 9 AM - 5 PM EST Post-Training: Tuesday-Thursday: 9 AM - 6 PM EST Friday: 9 AM - 5 PM EST (1-hour lunch break) Saturday: 9 AM - 5 PM EST (flexible lunch break) Remote Flexibility: Weeks 1-7: Fully onsite (Monday-Friday) Week 8: Onsite Monday-Thursday, remote on Fridays Week 12+: Hybrid schedule (onsite two days per week) ROLE OVERVIEW: As a Level 1 Customer Support Specialist, you'll be the first point of contact for customers, handling Tier 1 inquiries and gradually expanding to Tier 2 responsibilities. You'll play a key role in troubleshooting technical issues, resolving account concerns, and ensuring a seamless customer experience across phone, email, and CRM platforms. KEY RESPONSIBILITIES: Handle incoming customer inquiries via phone and email. Troubleshoot account-related and basic technical issues. Collaborate with team members to resolve complex customer concerns. Document customer interactions accurately in Salesforce. Provide clear and professional communication, even with senior leadership-level customers. Participate in structured daily workflows, balancing calls, emails, and learning sessions. MUST-HAVE SKILLS: Experience interacting with customers over the phone (beyond reading from a script). Basic computer troubleshooting skills; tech-savvy mindset. Strong communication and problem-solving abilities. Ability to build rapport with customers at all organizational levels. NICE-TO-HAVE SKILLS: Experience with Salesforce (CRM). Familiarity with Dialpad or similar phone systems. EDUCATION REQUIREMENTS: High School Diploma or GED equivalent. ADDITIONAL PERKS: Structured training program with clear growth opportunities. Inclusion in company events and catered lunches twice a week. Office closure on major holidays, including Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, and MLK Day. WHY JOIN US: Be part of a supportive team that values collaboration, professional growth, and creating a positive customer experience. You'll have the chance to develop your skills, transition into advanced support tiers, and enjoy a balanced hybrid work environment. Apply now and become an integral part of a customer-focused team in a dynamic, tech-driven organization! TSG is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #LI-AL3

Created: 2025-01-08