Customer Service Representative

Assignment View Sector State of AZ Contract Number CTR060284 Contractor's Work Location AZDOR Position Title Customer Service Representative Labor Category Business Operations Job Category Administrative Number of Positions 3 Job Level 1 Submittal allowed per staffing agency 2 Priority Assignment Type Temporary Driving Required? No Is a Fingerprint Clearance Card (FPCC) Required? No If Driving is Required, an MVR is required N/A Is this role located on-site, hybrid, or remote? Hybrid Work Location Address 1600 W Monroe St, Phoenix, AZ, 85007 Assignment Details Target Start Date 02/03/2025 Target End Date 02/02/2026 Shift 1st Shift Work Schedule Standard Tentative Shift Start Time 8:00 AM Tentative Shift End Time 5:00 PM Rate Unit Hour Estimated Regular Hours/Week 40.00 OT Expected No Travel Required Estimated OT Hours/Week Travel % Travel Description(Domestic/International) Security Clearance None Position Details Drug Screen No Background Checks Yes Position Description This is a customer service position that requires candidates to be available to work from the office and work from home. Responsible for face to face contact with customers. Performs customer service activities by providing assistance, guidance, and instruction for more complex/prop 312 customer service complaints, inquiries, and issues. Performs the complete range of agency customer service functions within the work section. Exercises discretion to interpret and apply customer service operations. Ability to be flexible and work special duties as assigned. Skills Required Quick learner Skills Preferred Experience Required Customer service, phone and email experience Experience Preferred Education Required None Education Preferred Additional Information DOR packet needs to be completed in addition to lifetime background check conducted by vendor. Candidate Evaluation Criteria * Requirement Description Min Requirement/Field of Study --Select-- Education Skills Certification Customer Service Skills 1 Year 2 Years 3 Years 4 Years 5 Years 6 Years 7 Years 8 Years 9 Years 10 Years 10+ Years

Created: 2025-01-11