AV Assistant

Department Summary Excelling in quality, innovation, and impact, UCLA Extension (UNEX) is one of the top providers of continuing and professional education in the United States, offering programs and classes to more than 50,000 students per year through approximately 4,500 classes and certificate programs to meet the professional development, continuing education, and personal enrichment needs of the full spectrum of traditional, nontraditional, domestic, international, professional, and continuing education students throughout and beyond Los Angeles. Access, Equity, Diversity, and Inclusion (AEDI) is one of UCLA Extension's guiding principles. We strive to extend access to UCLA, our programs, and services to underrepresented communities and populations, while serving as a model organization for AEDI in the field of continuing higher education. Committed to attracting and retaining diverse staff & instructors, UCLA Extension welcomes your experiences, perspectives, and unique identity. Position Summary The AV Assistant will be responsible for first-tier technology support to instructors, students, and staff, as well as providing center assistance duties at various UCLA Extension (UNEX) Metro Centers. Assignments are determined by departmental needs and programming priorities. A full complement of Extension academic programming, instruction, and events are held for a high volume of students, subscribers, and visitors in these learning centers. Institutional instructional efforts and processes culminate at the learning centers when classes commence, and it is one of the primary responsibilities of the Administrative Assistant to ensure that the building and classroom conditions are optimal for high-quality instruction and learning to take place. The incumbent is responsible for assisting with aspects of coordinating daily center operations. First-tier technology support duties entail assisting instructors, students, and staff with basic workstation video, audio conferencing and learning management platform technical support; ensuring that daily classroom audio visual (AV) needs are met by delivering and setting-up equipment in a timely manner and assisting staff and instructors with basic technical customer service issues. All Metro Center staff are trained to implement and assist in UCLA emergency response plans (i.e., safe evacuation of the building, sheltering in place, assisting others) when necessary. Salary & Compensation * UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits. Qualifications Interpersonal skills to establish and maintain effective working relationships with instructors, UNEX administrative staff, students, property management, and security staff. Proficient in interacting with individuals from diverse social, cultural, ethnic, and professional backgrounds, with a strong ability to recognize and resolve complaints diplomatically, tactfully, and courteously. (Required) Ability to recognize and evaluate changing and conflicting priorities; skill in exercising appropriate judgment when prioritizing tasks. (Required) Demonstrated writing skills to draft clear, concise, and grammatically correct correspondence, coupled with critical thinking abilities to interpret, analyze, and evaluate requests, ensuring the best possible service and experience for our customers. Additionally, proven ability to answer telephones in a courteous and professional manner. (Required) Ability to routinely work non-standard hours, including days, evenings, and weekends. (Required) Ability to lift, up to 40 pounds. Ability to stand for periods of time and to reach upward and kneel. (Required) Demonstrated skill with PCs and Macs and the MS Office Suite; particularly Word, Excel and PowerPoint. (Required) Skill in operating and troubleshooting standard office and training equipment, including, projector, copiers, PCs and Macs, printers, etc. (Required) Ability to read and understand contents of UCLA Extension's catalog, UCLA and Extension's administrative policies and procedures, and internal office guidelines to accurately explain and disseminate correct information or make appropriate referrals. (Required) Ability to operate, perform basic maintenance, troubleshoot, and solve problems on a wide range of AV equipment, along with a demonstrated capacity to communicate technical information clearly and understandably, both verbally and in writing, to those without technical training. (Preferred) Proficient in video, audio conferencing and learning management platforms. (Preferred) Education, Licenses, Certifications & Personal Affiliations High School Diploma or equivalent experience (Required) Special Conditions for Employment Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation. Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment. Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired. Schedule 8:00 AM - 5:00 PM Union/Policy Covered CX-Clerical & Allied Services Complete Position Description

Created: 2025-01-07