Regional Field Support Technician

The Regional Field Support Technician is responsible for installing, servicing, and maintaining products built and placed by Coinstar throughout a designated Region. This role is vital to the Regions success by providing zone coverage, installation support, mentorship & field training, project support and general team assistance as needed. Key Responsibilities: * Provide equipment service at customer locations; service will include installation, repair, calibration, testing and maintenance that requires the use of test equipment and simple hand tools. * Perform coin & cash handling and transportation services in certain markets. * Report quality problems and other technical problems through proper escalation channels. * Interface effectively with other departments and supervisors/managers to resolve customer problems and situations. * Complete service documentation as required by the position function or as requested. * Display maturity and judgment in time management and expense control. * As a representative of Coinstar, promote and maintain good customer relations through high standards of personal appearance, ethical behavior, maturity and good judgment. * Properly maintain Coinstar spare parts inventory, tools, manuals, and equipment. Education & Experience: * High school diploma or GED with 3+ years of experience in troubleshooting and repair of computer, electronic and electromechanical devices OR Associate Degree in electronics or similar concentration required. * Previous experience in handling a position of responsibility with little or no supervision. Knowledge, Skills & Abilities * Requires a good working knowledge of computers, electronics, and electro-mechanical devices. * A basic background in computer hardware and software as well as a basic knowledge of computer controlled equipment. * Excellent interpersonal skills focused on team success. * Strong written and verbal communication skills with the ability to interact with various levels inside and outside of our organization. * Strong project support skills including the ability to organize, prioritize, execute and report on project status. * Accountable for providing support to customers that meet Coinstar's standards of superior quality service and professionalism at all times. * Basic knowledge of Microsoft Word and Excel and intermediate knowledge of current PC operating systems required. Business Travel * Must be able to travel up to 80% of the time. * Travel outside of an assigned geography may be required from time to time, including consecutive weeks of travel. Additional Requirements * Must have a valid driver's license and maintain an acceptable driving record; background checks, MVR and drug tests will be required. * A Commercial Motor Vehicle Certification (CMV) is required. * A Commercial Driver's License (CDL) may be required based on regional market needs as determined by management. * Willing to work a flexible schedule, including holidays and weekends. Pay and Benefits The typical starting pay range for this position is between $24.86 - $31.08 per hour. Individual pay will vary based on several factors, including location, job-related skills, experience, and relevant education or training. Short-Term bonus incentives are a part of the total compensation package and are based on Company and Individual performance. We believe that continued good health, financial security, and work-life balance are important. Coinstar is proud to offer a complete, progressive benefits package including: * Health & Wellness Coverage: Three outstanding medical plans to choose from, along with dental and vision insurance, Short-Term and Long-Term Disability Insurance, and Life Insurance. * Retirement Savings: Traditional and Roth 401(k) plans with a company match that immediately vests. * Paid Time-Off (PTO): PTO accruals begin at 18 days per year, plus 7 company holidays and 5 floating holidays Additionally, we offer paid parental and adoption leave. * Other Perks and Benefits: A generous Corporate Matched Giving plan and an Employee Assistance Program. Physical Requirements Regional Field Support Tech work involves operating a motor vehicle to service kiosks throughout varying geographies. Regularly and safely perform all functions of operating a motor vehicle, including prolonged sitting. Regularly positioning oneself (e.g., stand, walk, stoop, bend, twist, kneel, crouch, push, pull) to handle or move objects weighing up to 30 lbs. Regularly operate a laptop and mobile phone. This position provides coin & cash handling and transportation responsibilities, which requires positioning oneself to move or lift objects weighing up to 85 lbs. and frequently moving coin bins weighing up to 600 lbs. using a specially designed hand truck. In these markets climbing in and out of the van/truck, and ascending and descending the step into the van/truck may be required. Communicate and exchange information with co-workers and other individuals in person or electronically. This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Created: 2025-01-07