Customer Marketing Manager

Overview For over 125 years, Gordon Food Service has delivered the excellence, expertise, and quality products our customers need to design successful food operations and experiences. We've grown to be the largest family-operated broadline food distribution company in North America by being passionately committed to the people we serve. At Gordon Food Service, our customers come first. The Customer Marketing Manager oversees strategic marketing activity and support for key customers and internal teams in alignment with divisional goals and objectives. They manages customer-facing teams of marketing specialists in the areas of business solutions, culinary, and product, in an assigned region. This position's territory includes: OH and parts of Indiana Essential Functions: * Drives relevant business, culinary, and product solutions to key customers through the activities of the customer marketing team(s). * Aligns strategies and activities to complement the initiatives of the Sales and Marketing teams, with the ultimate goal of increasing the overall market share of Gordon Food Service. * Supports the planning and execution of industry, sales and marketing events, divisional sales and marketing meetings, marketing campaigns, and food shows that align with the long-range plan and divisional goals. * Ensures consistent and relevant product, culinary, and business solution training for sales and specialist teams. * Determines and appropriately manages the budget and expenses of the customer support team in the assigned region. * Manages a team of divisional customer-facing specialist(s). May interview, hire, train, and retain staff. Conducts performance monitoring of staff, initiating follow through with disciplinary action and termination in consultation with Human Resources when appropriate for the department. Mentors, motivates, and develops staff and acts as a role model and resource to them. Develops succession plans. Knowledge / Skills / Abilities: * Strong leadership abilities is a must. * Ability to travel often with some occasional overnights. * Excellent customer service, mentoring, interpersonal and communication skills. * Must be able to develop, refine, communicate, and implement plans and to set and define goals. * Must maintain knowledge of industry trends and be able to provide training on the technical aspects of commercial or non-commercial segments. * Must have industry and segment knowledge and be able to analyze and interpret data. * Must have good time management, administration, and organizational skills. * Must be able to build relationships, network, influence, and link resources to plan and execute business practices. * Must have the ability to multitask and be able to work exceptional hours including evenings and weekends * Be willing to take on new responsibilities with a strong desire to succeed. * Develops solutions to complex problems that require the regular use of ingenuity and innovation. Ensures solutions are consistent with organization objectives. Overview For over 125 years, Gordon Food Service has delivered the excellence, expertise, and quality products our customers need to design successful food operations and experiences. We've grown to be the largest family-operated broadline food distribution company in North America by being passionately committed to the people we serve. At Gordon Food Service, our customers come first. The Customer Marketing Manager oversees strategic marketing activity and support for key customers and internal teams in alignment with divisional goals and objectives. They manages customer-facing teams of marketing specialists in the areas of business solutions, culinary, and product, in an assigned region. This position's territory includes: OH and parts of Indiana Essential Functions: * Drives relevant business, culinary, and product solutions to key customers through the activities of the customer marketing team(s). * Aligns strategies and activities to complement the initiatives of the Sales and Marketing teams, with the ultimate goal of increasing the overall market share of Gordon Food Service. * Supports the planning and execution of industry, sales and marketing events, divisional sales and marketing meetings, marketing campaigns, and food shows that align with the long-range plan and divisional goals. * Ensures consistent and relevant product, culinary, and business solution training for sales and specialist teams. * Determines and appropriately manages the budget and expenses of the customer support team in the assigned region. * Manages a team of divisional customer-facing specialist(s). May interview, hire, train, and retain staff. Conducts performance monitoring of staff, initiating follow through with disciplinary action and termination in consultation with Human Resources when appropriate for the department. Mentors, motivates, and develops staff and acts as a role model and resource to them. Develops succession plans. Knowledge / Skills / Abilities: * Strong leadership abilities is a must. * Ability to travel often with some occasional overnights. * Excellent customer service, mentoring, interpersonal and communication skills. * Must be able to develop, refine, communicate, and implement plans and to set and define goals. * Must maintain knowledge of industry trends and be able to provide training on the technical aspects of commercial or non-commercial segments. * Must have industry and segment knowledge and be able to analyze and interpret data. * Must have good time management, administration, and organizational skills. * Must be able to build relationships, network, influence, and link resources to plan and execute business practices. * Must have the ability to multitask and be able to work exceptional hours including evenings and weekends * Be willing to take on new responsibilities with a strong desire to succeed. * Develops solutions to complex problems that require the regular use of ingenuity and innovation. Ensures solutions are consistent with organization objectives.

Created: 2025-01-07