Pharmacy Service Technician

ESSENTIAL JOB DUTIES * Support and lead pre-implementation mediation loading as required by pharmacy operations Standard Operating Procedures. * Perform first-call troubleshooting protocols for automated dispensing units. Timely escalation to Tier II as outlined in service recovery guidelines. * Perform weekly routine maintenance on automated dispensing units and medication rooms as outlined in the Pharmacy Service Technician On-Site Checklist. * Timely and accurate documentation of all service events, service activities, and on-site training activities as required utilizing the provided ticket tracking system. * Communicate with external service experts on an as-needed basis to troubleshoot difficult service issues. * Review, evaluate, and communicate with nursing staff daily for issues in regarding automated dispensing units * Act as liaison for assigned pharmacy regarding questions when they arise from various facilities. * Maintain all environmental specification related to the automated dispensing units. * Place stock into automated dispensing units as appropriate. * Review and monitor inventory and reorder as necessary. * Conduct periodic medical cart audits, remove expired medications and flag reorder dates. * Confer with facility to ensure automated dispensing functionality is meeting expectations. * Initiate and perform Disaster Recovery protocols as required for non-functional automated dispensing units. * Train and or retrain staff on the proper use of the automated dispensing units and pharmacy Standard Operating Procedures as necessary. * Provide high level of customer service by responding promptly to the requests of all personnel at equipment placement location and the central hub pharmacy location. * Replace refillable supplies on pharmacy supplied equipment. * Perform on-call responsibilities as required. * Assist with pharmacy hub operations when appropriate (canister filling, order entry, triage, re-optimizations) * Attend and participate in periodic nursing meetings when appropriate Qualifications * High school diploma or general education degree (GED). * Licensed and/or registered with the State Board of Pharmacy and in good standing. * Minimum of one year experience in pharmacy or healthcare related field. * Must meet all local health regulations, pass post-offer drug test, and pass post-employment physical exam if required * Must have a valid driver's license with clean driving history, reliable transportation, and a personal auto insurance policy that meets minimum state guidelines and is endorsed to cover usage of the vehicle for work-related (business) purposes. * Must be capable of performing the Essential Job Functions of this job, with our without reasonable accommodation

Created: 2025-01-07