Senior Account Manager

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers. The Senior Account Manager in Columbia, Maryland will be responsible for coordination of account management and customer service in support of the client and production team using a variety of high-level skills and knowledge of the industry, market, products, and competition. How You Will Contribute * Primary day to day contact for client * Essential Duties & Responsibilities: Responsible for the day-to-day account management of client accounts, including but not limited to benefits inquires and billing/claims resolution * Develop and foster quality relationships with clients and teammates * Engage with customers and prospects at all levels of client's decision-makers as well as the day-to-day technical client representatives * Work in conjunction with associated producer to develop customer service plans for each client tailored to their individual needs * Compile and create annual renewal presentations to include benefit and cost summaries of renewals and applicable proposals while ensuring agreement with customer's request/requirements * Correspond and coordinate with carriers and vendors on behalf of clients * Compile and create quarterly or semi-annual claims utilization analysis for clients (level/self funded) * Maintain client system of record * Operate agency operating system and basic programs such as Word and Excel as needed * Meet requirements for licensing as directed by the branch * Consistently meet all Brown & Brown established quality control procedures and timelines Skills & Experience to Be Successful * Minimum of 5+ year of experience in the insurance industry with a strong emphasis in employee benefits insurance preferred * Life and Health license * Proficient with management operating systems that support insurance sales, tracking and service * Proficient with Microsoft Tools, Outlook, Excel, and PowerPoint * College degree preferred but not required with appropriate work experience #LI-CJ1 Pay Range 80,000 - 115,000 Annual The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role. Teammate Benefits & Total Well-Being We go beyond standard benefits, focusing on the total well-being of our teammates, including: * Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance * Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement * Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services * Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. The Power to Be Yourself We are an Equal Opportunity Employer. Brown & Brown is committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, "The Power to Be Yourself".

Created: 2025-01-07