Account Services Specialist

Richdale Apartments, a leader in the national owner/developer industry of luxury multi-family communities and commercial real estate is seeking an experienced and assertive Account Services Representative to join our Account Management department. This position will focus on providing superior customer service for our current residents by managing lease account disputes and enforcing compliance with lease agreements.A Bit About the RoleWorking with current residents in-person, via phone, written correspondence to resolve discrepancies on their accountSetting up payment arrangements for past due accounts, and recovering unpaid balancesThis position requires a great deal of diplomacy and confidentialityWhat We Offer 401(k) & 401(k) matchTraditional & RothDental InsuranceEmployee DiscountsFlexible Spending AccountHealth InsurancePaid Time OffReferral ProgramVision InsuranceCareer growth opportunitiesAccess to fitness centers and poolsCollege Savings PlanLife InsuranceDisability InsuranceEmployee Assistance ProgramAt least 2 years of customer service dispute resolution experience preferredGood communication skills, and requires multi-tasking abilitiesUnderstanding of balance sheet, Accounting, and General Ledger EntriesExperience in banking or credit card disputes would be helpful but not mandatoryWork Schedule:In Office (Not Remote) Mon - Fri (4 days 9am-6pm and 1 day 10am-7pm)No Third Parties

Created: 2025-01-11