Customer Account Manager

Job Details Job Location: Arizona Haulaway - Phoenix, AZ Position Type: Full Time Salary Range: Undisclosed Job Shift: Day Job Category: Call Center/Customer Service Description Haulaway Storage Containers is a subsidiary of CR&R Incorporated. Our commitment to service goes back to 1968, when we were the first to offer temporary portable storage containers to the construction industry. Haulaway Storage Containers has service centers throughout the western United States, serving Arizona, California, Oregon, Washington, Nevada, Utah and Colorado. Customer Service Representative / Account Manager Job Summary Haulaway Storage Containers is looking for a strong and energetic Customer Service Representative to join our growing Business Development and Sales team. The Customer Service Representative is responsible for managing all aspects of the container needs for new and house account customers and monitoring all sales data tools. You will focus on quarterly measurable account growth, routine work orders, driver logs, and vendor invoice payments. The Account manager will also coordinate with other Haulaway offices for customer deliveries when required and perform all other task assigned by the Branch Manager. Key Responsibilities and Duties: * Take incoming calls from customers and other Haulaway branches and either handles or routes to appropriate Haulaway departments or staff members; * Process move in, move out and other container move requests in order entry system, coordinate with customers and Haulaway dispatch to ensure customer expectations are met; * Perform periodic check-in contacts with House accounts on a schedule established by Branch Manager; * Follow up with customers on deliveries/pickups after completion * Monitor and update sales data tools and reporting as appropriate (Salesforce, CMD, etc); * Assist dispatcher with customer calls confirming deliveries or to clarify information * Take credit card account numbers and process payments as requested; * Handle customer billing queries or requests for information on invoices, etc.; * Assist local manager with scheduling, building maintenance, equipment maintenance, property maintenance; * Assist local manager with overall operation, communicating, and ensuring everything is running smoothly. * Ensure vendor invoice payment and coordination when necessary. Company Benefits: * Comprehensive Medical, Dental, Vision and Life Insurance * Paid Vacation, Holidays and Personal Days off * Short and long-term disability insurance * 401(k) plan with a generous company match EEO Statement: C R & R is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law. Qualifications Knowledge, Skill, and Experience * High School diploma at minimum, college degree is a plus * Minimum of 2 years' experience in a service-related industry * Excellent written & verbal communication skills * Ability to manage multiple tasks. * Skilled in multiple programs in the MS Office Suite as well as ability to learn proprietary systems for business operation, including but not limited to Salesforce, IPAK, TMT. * Construction industry experience, account management history and bilingual all a plus. Physical Requirements: While performing the duties of this position, the employee is regularly required to walk; sit; climb or balance; stoop, kneel, crouch or crawl; smell; use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands or arms. Employees are frequently required to stand, and to lift and/or move up to 25 pounds. While performing the duties, the employee is regularly required to use oral and written communication skills; read documents or instructions; analyze and solve problems; observe and interpret data or information; use math and mathematical reasoning; learn and apply new information or skills.

Created: 2025-01-11