Account Manager

F-Secure makes every digital moment more secure, for everyone. For over 35 years, we've led the cyber security industry, protecting tens of millions of people online together with our 200+ service provider partners. We value our Fellows' individuality, with an inclusive environment where diversity drives innovation and growth. What makes you unique is what we value - be yourself, that is (y)our greatest asset. Founded in Finland, F"‘Secure has offices in Europe, North America and Asia Pacific. In July 2023, F-Secure completed a business acquisition, merging Lookout's consumer cybersecurity division into our organization, strengthening our position globally, but especially in the US market. For further details about this acquisition, please read more from here. F-Secure is seeking a dynamic and experienced Account Manager to oversee one of our key strategic partnerships. This role requires a deep understanding of consumer cybersecurity and identity theft protection solutions, along with a strong technical background. The ideal candidate will have experience in not only account management but also be familiar with new product development and API/SDKs integrations. Though this is mostly a remote role, candidates must be able to work closely with both internal teams and external partners to ensure the success of this high-impact partnership. The compensation for this role will be about 130 k to 175 k US$/year + OTE) with a wide range of benefits, including for example private medical & life insurance, retirement plan, 25 days of vacation on top of public holidays, remote working, wellbeing and wellness benefits, training and development budget, and much more to keep our best asset - our people - happy. Please note, that due to the ongoing holiday season there might be some delays in the process between December 20 and January 6. Key responsibilities: * Acting as the primary point of contact for a large strategic partner, ensuring alignment on strategic goals, driving partner engagement, and managing day-to-day operations. * Bringing a high-level technical background to assist with inquiries regarding product development, integration, and troubleshooting. * Identify and pursue new opportunities within the partnership to drive revenue growth. Collaborate with internal stakeholders to develop and execute go-to-market strategies for new products and solutions. * Develop and implement long-term strategies to strengthen the partnership. Align partner activities with broader business goals, ensuring mutual benefit and sustainable growth. * Manage the integration of new cybersecurity and identity theft protection products into the partner's offerings. Ensure all technical and operational aspects are seamlessly executed. * Ensure the partner delivers a superior customer experience by understanding their needs and providing appropriate solutions. Gather feedback to continuously improve products and services. * Monitor and report on key performance metrics. Use data to drive decision-making and provide actionable insights to both internal teams and the partner. * Work closely with product, engineering, sales, and marketing teams to ensure the success of the partnership. Facilitate communication and alignment across departments. Our expectations for the role: * Around 7+ years of experience in a strategic account management or partner management role, ideally within the cybersecurity or identity theft protection industry. * Strong technical background with experience in API/SDK integrations and new product development. Ability to understand and communicate high-level technical concepts to both technical and non-technical stakeholders. * Deep understanding of consumer cybersecurity and identity theft protection solutions, including market trends, competitive landscape, and customer needs. * Excellent verbal and written communication skills. Proven ability to build and maintain relationships with senior executives and technical teams. * Strong analytical and problem-solving skills. Ability to think strategically and execute tactically. * While the role is located in the Pacific Northwest, it's important to be aware that this role might involve some traveling. Additional nice-to-have's: * Bachelor's degree in a related field (e.g., Computer Science, Information Security, Business) is preferred. What will you get from us? * Great compensation (our estimation for this role and our requirements is around 130 k to 175 k US$/year + OTE) with a wide range of benefits. Our benefits include for example private medical & life insurance, retirement plan, vacations, remote working, wellbeing and wellness benefits, training and development budget, and much more to keep our best asset - our people - happy. * Flexible, agile, and dynamic working environment that supports your individual needs. Giving our people both support and the opportunity to be in charge of their own work is something that is in our DNA. You decide what to make of this role, what your priorities are, and how you organize your work for the best benefit to us all. * You will work together with experienced and enthusiastic colleagues, and within F-Secure you will find some of the best minds in the cyber security industry. * We warmly encourage our Fellows to grow and develop within F-Secure, and in your career here you can find yourself contributing to any number of our other products and teams. You decide what to make of this role, what your priorities are, and how you organize your work for the best benefit to us all. * Opportunity for exciting career development, progression, and growth. A security vetting will possibly be conducted for the selected candidate in accordance to our employment process.

Created: 2025-01-07