Field Service Manager

Job Location: Birmingham, AL Summary: Our Field Service Manager maintains the efficient direction of the field staff in dealing with installation, service, support and repair of security, fire, CCTV, and access control systems. This position will directly supervise and coordinate the activities of installation and service technicians in the field. What You'll Do: * Oversee the installation and service departments to ensure customers are serviced to a high quality, in a timely manner. * Determine schedules, sequences, and assignments for work activities, based on work priority and skill of staff. * Work with technicians to troubleshoot and solve installation and service issues. * Hire, develop, and manage the performance of staff. * Establish and implement departmental procedures to ensure efficiencies in department. * Ensure adherence to corporate and departmental policies. What You'll Need: * High School Diploma or equivalent with degree from a technical school preferred. * 5 - 7 years of experience working on security, fire, CCTV, and access control systems. * Minimum of 3-5 years supervisory/management experience * Valid Driver's License with acceptable driving history. * Need to have experience troubleshooting and problem solving the systems your team works on. * Excellent communication skills to include written and verbal * Experience working in Microsoft Office programs. * NICET certification - Preferred What You'll Get: We offer a"¯"Total Rewards""¯package including: * Car Allowance * Company paid cell phone and laptop * Competitive Compensation with Incentive Eligibility * Medical, dental, and vision coverage * HSA/FSA programs * Company paid life and AD&D insurance * Company paid short- and long-term disability * Voluntary benefit products * 401k retirement savings plan after just 60 days * 7 Company Holidays, plus 2 Floating holidays of your choice * Paid Time Off * Tuition reimbursement * Employee Assistance Program (EAP) About Us: We are one of the largest security integrators in the country and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to make our world more secure, connected and empowered, one customer at a time. Our Values: * Win as a team * Do the right thing * Make a difference every day * Get it done * Think big If you share these ideals, we'd love to hear from you! Vector Security is a Drug-Free Workplace Vector Security is an Equal Opportunity Employer All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.

Created: 2025-01-11