Level 2 NOC technician

We are looking for a motivated technical professional to join our team as a Level Two Service desk Technician. The Level 2 Service Desk Technician will provide the below: RESPONSIBILITIES: * Remote and on-site desktop and user support using remote support applications. * Create/update and escalate user tickets as needed. * Acknowledge pre-configured alerts and perform basic and secondary troubleshooting steps to resolve these issues. * Basic Network Support * Load and configure desktop OS for standalone operation and basic network connectivity. * Configure and troubleshoot desktop applications and upgrades such as MS Office * Perform basic installation, configuration, and troubleshooting of desktop computers, peripherals, and mobile devices. * Perform hardware and software troubleshooting as required based on escalated tickets. * Install upgrades and troubleshoot, support and repair simple network connectivity issues at the desktop, including NICs, network connections, and unmanaged hubs/switches within local environments. * Install, integrate, troubleshoot and solve network client operation problems. * Physical network troubleshooting - drops, switchports, switches needing power cycling, crimping cables, terminating cables, etc. * Handle escalations from level 1 NOC support staff. Issues that cannot be resolved quickly or require additional troubleshooting and investigating will be escalated to this position for resolution. * Assist with special projects as assigned which require independent investigation and solutioning. * There is some night and weekend work requirements with this position. QUALIFICATIONS: Strong technical background with a broad range of technologies, including but not limited to: * 3-5 years of experience in a Help Desk or User Support environment. * PC hardware/software, server hardware and latest operating systems, network connectivity and communications. * Knowledge of Windows 7 through Windows 10 and the ability to install integrate and support these operating systems. * Ability to troubleshoot SaaS based applications. * Be able to install, maintain and troubleshoot MS Office 365 and MS Office 2016/2013/2010/2007. * Administer Active Directory users and groups including creation and troubleshooting GPOs. * Strong Knowledge of internetworking concepts; TCP/IP, DHCP, DNS * Must possess a strong knowledge of client/server environments. * Ability to quickly learn and follow complex procedures. * Excellent communication, customer service, time management, and organizational skills * Professional verbal communication skills a must. Must be able to write and document procedures so they can be easily followed by other teammates. * Customer oriented, self-motivated, ambitious, and dedicated team player. * Must be able to lift 50 pounds (PCs, monitors, printers, etc. as needed) This individual should also have had the following experiences: * 3-5 years experience in the IT support service industry . Ability to multitask and dynamically prioritize tasks with proven time management . Ability to work independently, as well as in a team environment . Self-starter that exhibits a high level of attention to accurate detail Although not requirements, other desirable attributes include: * College degree in technical or business, or equivalent industry experience * Microsoft Windows certification strongly preferred . A+, Network+, Security+ are highly desired * Industry certifications from manufacturers/vendors such as Microsoft, Apple, IBM, HP, and Cisco * Group Policies / scripting . VMWare support This position is based in our Hauppauge, Long Island office. A valid driver's license is required.

Created: 2025-01-11