Account Manager

Account Manager What We Need FLEETCOR is currently looking to hire an Account Manager within our Corpay division. This position falls under our Corpay line of business and is located in Brentwood, TN, Richmond, VA, or Beaverton, OR. In this role, you will be the primary client services contact responsible for supporting retention, client satisfaction and issue resolution of their assigned accounts. This position is responsible for assisting with all aspects of client relationships to ensure satisfaction and effective use of products and services. Account Manager is assigned a portfolio of customers and is responsible for understanding and resolving issues pertaining to products utilized by the client. A strong level of technical knowledge is needed for this position along with the ability to travel to client sites as needed. You will report directly to the hiring manager and regularly collaborate with other department/teams as needed How We Work As an Account Manager, you will be expected to work in a hybrid environment. FLEETCOR will set you up for success by providing: * Assigned workspace in office and home office setup * Company-issued equipment * Formal, hands-on training Role Responsibilities The responsibilities of the role will include: * Working directly with clients to provide day to a primary point of contact for day to day account support, problem resolution, technical clarity, research and analysis * Responding to inbound emails, fax, and phone calls, and Salesforce cases * Developing and executing a client service delivery strategy for assigned clients around the needs, contracts specifications and cost components * Conducting regularly scheduled calls, presentations to review business performance, including training and education * Making decisions regarding the set up and support of the clients assigned to their care and has the ability to approve financial fee and or transaction concessions * Preparing and presenting solutions in advance to retain relationships * Using customer feedback to monitor the status of service levels, identifies problems and revenue growth potential within the client base * Effectively interacting with internal departments to support customer base * Trouble-shooting of client-raised servicing issues to determine if the issue is a system issue, training issue, or client configuration Qualifications & Skills * Bachelor's degree preferred; equivalent work experience required * One to two years' work experience with customer servicing responsibility * Must be able to manage time effectively and work independently without direct supervision * Excellent level of personal organization with superior telephone etiquette, verbal and written communication skills, as well as, customer service skills are required * Ability to react quickly and decisively to resolve customer issues * Demonstrated ability to work calmly in a fast-paced team environment while effectively managing multiple projects * Self-driven to develop professionally, improve performance, and understand the tools in place and maximize their us * Demonstrates leadership qualities that influence peers to work collaboratively, automate manual processes, and use the systems available to their fullest potential * Serves as key contributor in developing and testing new processes and procedures that enhance the users experience * Acts as change agent as appropriate Benefits & Perks * Medical, Dental & Vision benefits available the 1st month after hire * Automatic enrollment into our 401k plan (subject to eligibility requirements) * Virtual fitness classes offered company-wide * Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time * Employee discounts with major providers (i.e. wireless, gym, car rental, etc.) * Philanthropic support with both local and national organizations * Fun culture with company-wide contests and prizes Our Company & Purpose FLEETCOR is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, FLEETCOR has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, FLEETCOR is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before. We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to 'thrive & grow' through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement. FLEETCOR is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by: * Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations; * Empowering our people to share their experiences and ideas through open forums and individual conversations; and * Valuing each person's unique perspectives and individual contributions. Embracing diversity enables our people to "make the difference" as FLEETCOR and its more than 8,000 employees continue to shape the future of global payments. Learn more by visiting or following FLEETCOR on LinkedIn. Equal Opportunity/Affirmative Action Employer FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department. For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency #LI-AG1 #LI-Hybrid #INDOPS Other details * Job Family Account Management * Pay Type Salary * Employment Indicator Employee Apply Now * Beaverton, OR, USA * Brentwood, TN, USA * Richmond, VA, USA

Created: 2025-01-07