Experience Coordinator

About The Twenty Two:  The Twenty Two is a luxury lifestyle hotel based in London. We are opening a new property with an all-day public restaurant and private members' club located in the former Margaret Louisa Home in Union Square. We are looking for Experience Coordinators to join our team. This role is ideal for experienced FOH professionals who are looking for something new.  JOB DESCRIPTION JOB TITLE:  EXPERIENCE COORDINATOR GRADE: NON-MANAGEMENT REPORTS TO: DIRECTOR OF FRONT OFFICE JOB PURPOSE: The Experience Coordinator is responsible for consistently delivering the best in room service and experience that epitomises the ultimate in effortless luxury lifestyle hospitality by demonstrating a strong sense of intuitiveness coupled with outstanding attention to detail. JOB OBJECTIVES: To deliver outstanding levels of guest service by being professional, efficient, intuitive, and polite in manner  To have a sound working knowledge of all menu items, presentation of these items, accompaniments, and availability  To be proficient on tasks traditionally associated with the Butler role that our guests might require i.e. tying a bowtie or tie, polishing shoes, packing or unpacking a suitcase, running a bath, etc To have broad cultural awareness and understanding as to provide holistic service to global clientele  To ensure all amenities are properly prepared and correctly distributed  To attend food tastings to build upon food knowledge and understanding thereby being able to answer guest questions confidently  To give immediate attention to any guest complaints, ensuring that you always deliver a positive first response, trying to resolve any such complaints in a satisfactory manner and informing the Director of Front Office and Guest Experience Manager of the situation  To take the lead and initiative on personal training and development  To promote teamwork and quality service through daily communications and coordination with other departments.  To consistently embody our values and culture  To understand and comply with and follow all Company policies and procedures at all times Qualifications and Experience required Opera, Micros and Fourth Hospitality proficiency preferred Experience as a Butler, Server, Maitre'd, Floor Manager or other relevant service position in fine dining, a luxury hotel or private home environment Skills and Personal attributes required  Guest Centric  Excellent communicator  Exceptional eye for detail  Pragmatic  Gregarious  Warm personality  Organised Compensation and Benefits 100% employer covered health insurance including dental and vision for full-time employees 10 Days Vacation 10 Paid Public Holidays 8 Sick Days Staff Discounts Interested candidates should send their resumes and a short introduction to us at >. We look forward to hearing from you. 

Created: 2025-01-11