Customer Service Support Specialist

Why join AVIRE?Do you have an entrepreneurial mindset? Do you like being part of high growth, high impact environments? Are you looking for an opportunity to provide your customers with consultative support--growing our business together? If you have answered yes to these questions, we should connect! The Americas AVIRE team is looking for a highly driven, highly motivated individual to take us to new heights. In this role, you will be responsible for supporting our customers both pre and post-sale with their technical and functionality questions. You will strive to be an expert problem solver and deliver courteous and efficient troubleshooting of our products. You will be a part of a team of Inside Sales Specialists, Customer Service Specialists, Application Support Technicians, and other Technical Support Specialists with the collective goal to provide the best customer experience in the industry. Further, you will be a part of a team that has a track record of delivering double digit compound growth while supporting each other. This position reports to the Technical Support Supervisor.What you will do:Handle in-depth application questions and provide troubleshooting assistanceProvide telephone and occasionally local, onsite, installation assistanceDocument customer calls in FreshDesk and resolve ticketsIssue return authorization numbers for repair servicesPromptly and courteously resolve customer online inquiries Maintain the company’s professional reputation through superior customer serviceAssist and support other personnel as neededInterface with Sales, Production, and R&D teams for product development feedbackAssist with production items requiring technical programming, provisioning and/or activationsPerform other duties as assignedWe want someone who displays:Action-Oriented Curiosity: You readily take on challenges, and you identify and seize new opportunities. You have an outstanding history of delivering on your projects. You work on the problems that truly need solving, and you effectively challenge the organization to be better. You can cut through the clutter and focus on the priorities that align with organizational objectives.Collaboration: You embrace the unique experiences, viewpoints, and abilities of your teammates and proactively engage those differences to come to the best possible outcome. Empowerment: You thrive in an environment where you can make decisions. You do not shy away from taking a stand, and you recognize the importance of challenging the team to ensure that we strive for more. Accountability: You take responsibility for your actions, and you deliver on your commitments.Inclusion: In all aspects of your work, you treat everyone with respect. Performance ObjectivesProvide superior customer service and technical support.Resolve technical questions and problems promptly and accurately.Support company personnel with training and product quality analysis.Keep management informed of area activities and significant problems.Maintain accurate and up-to-date records and reports.Ensure timely delivery of technical production items to shipping & production teamsJob SkillsStrong interpersonal and communication skills Proven ability to problem-solveExcellent written, verbal, and interpersonal skills to work effectively with diverse groups of people both within, and outside, of the organizationStrong technical skills and effective troubleshootingExperience with FreshDesk is a plus but not requiredAttention to detail and strong organizational skillsFluent in English and primary language used in area of responsibility and/or locationQualificationsHigh School Diploma or GED and/or a related field or equivalent experience.1+ years experience in customer service, support, or repair. Technical knowledge of product installation and usage required. Proficiency in computer-related applications.Network design and/or low voltage electrical experience or telecommunications experience is a plus.Understanding of manufacturing processes preferred. Who is AVIRE?Connecting and Protecting People, AVIRE combines 4 market-leading brands (Rath, Janus, Microkey, and Memco) within the elevator and emergency communications industries; currently offering light curtains, emergency telephones / GSMs, and life safety solutions. Each brand has a strong market presence, a unique identity, a distinct product range, and a long, successful history. With HQ in Maidenhead UK and manufacturing locations in Spain, USA and the Czech Republic, and sales offices in 13 locations across the globe, AVIRE is a truly global brand, employing over 300 people.AVIRE is part of the Halma group (). Halma bets on talent! We are looking for bright, ambitious people to join our team and stay for the long term. With over 45 businesses under its ownership, Halma is a great place to start, advance, or accelerate your career.BenefitsCompetitive salary and bonus planComplete benefits package including health, dental & vision insurance, 401K, vacation, and generous parental leaveProfessional development training opportunitiesHybrid schedule with flexibilityPaid time offHow do I apply?If you are interested in learning more about the company and this position, please send your resume to: Sara.GrubeCerny@

Created: 2025-01-11