Customer Service Specialist

**In Office - Norcross, GA**Elite Flooring is a leading floor covering contractor head-quartered in Atlanta, GA with regional offices in North Carolina, South Carolina, Tennessee, and Florida. The company sells and services, national and regional Home Builders, Commercial & General Contractors, Multi-Family apartment communities among other account types with a track record of proven success since 1996.Job Description: Customer Service RepresentativeReports To: Customer Service ManagerAssignment Focus: We are looking for a highly skilled Customer Service Representative to join our team. This position will manage inbound calls and email requests to schedule flooring installations and warranty coordination for apartment complexes. The ideal candidate is a quick learner who has a customer-first business mentality.Primary Responsibilities:Receiving and processing incoming ordersFields customer questions and complaintsUpdate customers on scheduling delaysPreparing quotes for serviceOrder office suppliesPrepare daily reports for installation teamDesired Skills and Experience:Proactive customer service approachStrong sense of urgencyAbility to multitask in a fast paced environmentDetail and process orientedExcellent written and verbal communication skillsThrives in a team environmentSalary & BenefitsSalary will be commensurate with experience401k with company contribution of $0.50 on the dollar up to 6% for matchingFirst year 12 days paid time off, after second year 18 days paid time offMedical paid by employer at 75%Great corporate culture and working environment

Created: 2025-01-11