Desktop Support Engineer

Deskside Support Engineer (2-3 years)Local service support for Windows & MAC - laptops, desktops, PCs, and etc.Onsite service for routine work performed on customer’s computer equipment. Service includes onsite installations of hardware and software including testing, hardware relocations, addition of hardware/software/external equipment as well as changes and upgrades for devices to restore services within the customer location.Provide maintenance (response, diagnosis, repair, and restore) of the physical devices at customer locationsOnsite maintenance and support of customer’s printers, which includes consumables replacement and troubleshooting for fixing print IssuesCoordinate with Engineering team to ensure incidents are resolved according to service level targetsPerform final checks prior to closing incidents:User confirmation that service has been restoredUser satisfaction surveyConfirmation of correct incident categorization for Problem ManagementConfirmation of sufficient resolution detail for Problem ManagementAssessment of any required changes to Configuration Management SystemUpdate the Knowledge baseLanguage RequirementEnglish and SpanishRequired QualificationsGood communication skillsHands on 2-3 year experience on End User Workstations (Laptops, Desktops, Printers).Ability to solve complex hardware and software issues.Hands-on experience with Windows/Linux/Mac OS environmentsBSc in Computer Science or relevant field

Created: 2025-01-06