Customer Success Manager

Who We AreAt FRAYT, we've built a fantastic culture both internally and externally. Our Core Valuesare Customer obsessed, Crave Innovation, Quality Driven, Transparent, Built on integrity,Collaborative & Intentional, and A team of Owners. Our Vision is to become the #1customer-centric delivery platform.FRAYT is a "mid" stage startup with a digital platform that connects shippers directly to adriver network ("Uber" for delivery). We provide on-demand, last-mile delivery services,same-day, routes, hot-shots, LTL, middle-mile, and more. We are a true tech companyserving the transportation industry and are focused on scaling our market presence andexpanding our core products. We are on a Mission to make our customers’ lives easierby simplifying their shipping needs.Summary (Our Future Customer Success Champion)FRAYT is looking for a Customer Success Manager responsible for customeronboarding, retention, and growth across your account base. Reporting to the SeniorDirector of Enterprise Accounts, this position requires an experienced salespersonwith a consultative and relational sales approach and a track record of successfullygrowing and onboarding clients. You must be passionate about building long-lastingcustomer relationships that promote retention. In this role, you will ultimately beresponsible for your success within your portfolio, ensuring incremental growth inmonthly recurring revenue, assisting with new logo acquisitions, and encouragingcustomer success while providing the best service experience possible for ourcustomers.This role is preferred to be located in or around one of the following areas:● Cincinnati, OH● Dallas, TXResponsibilities (How You Will Contribute)● Communicate with clients to ensure that all of their needs are understood andaddressed● Build strong client relationships to retain and expand the existing business● Increase overall user adoption of the product● Collaborate with various internal departments to ensure that they fulfill allcustomer requests● Resolve complaints and keep track of all processes that pertain to the client’sdesires● Act as the client’s advocate across the company to ensure their needs are metwith a focus on improving the customer experience● Monitor client behaviors to understand their evolving needs and watch forcritical indicators to prevent lost customersQualifications (What You Will Bring)● 5+ years of selling, consulting, or account management experience withincreasing levels of customer responsibility● Experience in freight and logistics preferred● Successful track record of consistently delivering against sales quotas● Experience selling at varying levels up to and including VP and C levelexecutives● Strong interpersonal and presentation skills● Outstanding verbal and written skills● Problem-solving mindset with the ability to deliver results● Willingness to travel (5%)● Bachelor’s degree preferredWHAT MAKES YOU AN EXTRA GOOD FIT● Successful history growing new enterprise level accounts● Startup experience growing an organization's revenue● Supply chain or logistics business developmentBenefitsAs a growing startup, we are continually adding to our benefits offering at FRAYT. Alongwith a supportive, transparent, and rewarding work culture, we are proud to offer thefollowing benefits:● Health benefits (medical, dental, vision)● 401K Plan● Competitive Base salary● Employee Stock Options● Hybrid, remote-first working model with bi-weekly team meetings● Generous PTO● Company Holidays (9/ year)● Parental Leave● Phone allowanceLife at FRAYTWe know that having the right people with the right attitude and discipline is a big partof what makes us successful. Living our values is an important part of being successfulin this role.● We have a decentralized culture promoting individual and team ownership tosolve problems, recognize trends, and collaborate across departments with aslittle management involvement as required.● We promote transparency sharing monthly financials, progress, newopportunities, problems or challenges, and goal tracking.● We'll have your back when you need help - your colleagues want to see yousucceed and work hard to help you do so.● We work hard and deliver amazing results to our customers - when you see ourloyal customer base, you'll be proud to be at FRAYT.

Created: 2025-01-11