Customer Service Representative (CSR)

Are you looking for a full-time career in sales with opportunities to grow? If you are friendly and great at communicating, prioritizing tasks and time management, this position at Electronic Imaging Materials, Inc. may be a good fit for you!The primary role of the CSR is to provide professional, accurate, friendly, and timely assistance to existing customers, support prospective customers in general information requests, and coordinate any additional sales support. Our Sales Department operates from 8:00am to 5:00pm Monday through Friday. This is a hybrid position within New Hampshire. Do these qualities or skills align with you?Ability to organize and manage multiple ongoing, high-priority responsibilities and tasksHighly skilled in time managementExcellent written and verbal communication abilities through email, phone, and in-personCommitment to excellent internal and external customer serviceStrong attention to detail and quality focusPossess strong phone and listening skillsExperienced in a fast paced, collaborative, team-oriented environmentSelf-motivated; requiring little day-to-day supervisionStrong personal computer skills including email, word processing, spreadsheets, graphics, etc.Essential Functions:Primary contact for customer inquiries, orders, and maintenance via phone, email, or fax. Provide information to incoming customers about product knowledge requests and order requests in a timely and accurate manner. Process orders, changes, and returns based on department policies and procedures.Consult and collaborate with Production, Accounting, Shipping, and other departments to ensure customers' orders are processed in a timely manner and to expedite any missing or delayed shipments.Assist customers in prepayment options such as check, wire transfer, ACH, PayPal requirements, and processing credit card payments. Participate in proactive team efforts to achieve departmental and company goals. Perform additional tasks and responsibilities as assigned by the CSR Supervisor to meet sales goals and other objectives.

Created: 2025-01-11