Administrative Clerk

Responsibilities: Contact Center Quality Team Support Administrative Clerk " Work on data collection projects, which may include continuous improvement assignments, data extraction, and compiling, monitoring, evaluating and reporting performance metrics supporting customer service targets. " Assist with daily, weekly and monthly After Call Survey and Call Monitoring reporting " Help maintain call Quality process that includes gathering data; produce various reports and performance measures to improve overall Customer Experience. " Leverage NICE system reporting and call recording tools to optimize call center operations, employee performance and quality. Requirements: " 1-2 years professional work experience " Analytical aptitude; Call Center experience preferred. " Well-organized and strong communication skills " Proficient in Microsoft Word, Excel and Outlook " High School Graduate (College education preferred) Experience Levels: " Intermediate: Typically has up to approximately 4 years of experience performing this specific job function and requires some managerial oversight/direction. " Advanced: Full knowledge of related concepts. Typically has at least 4 years of experience performing this specific job function and requires minimal managerial oversight/direction. " Expert: Full knowledge of the function. Demonstrated ability to apply concepts to the functional area and see big picture impact of actions. Typically has approximately 7+ years of experience performing this specific job function and requires very limited managerial oversight/direction

Created: 2025-01-03