Customer Service Representative

University Frames is dedicated to providing the best diploma frame product in the country! Our growing business is looking for a skilled problem solver to join our team as a Customer Service Representative (CSR). University Frames is calling for CSR, who is overall supporting our company via phone, typed-chat, and email. Through problem identification, troubleshooting, and resolution, CSR is required to provide innovative and exceptional customer handling following University Frames Guidelines. As a key member of the customer service team, CSR is expected to maintain University Frame's culture of excellence and commitment to quality in every aspect of their work.Shift hours M-F but may vary to fit in the customer service department's open hours.• Respond to customer inquiries and provide first contact resolution of customer issues via phone, typed-chat, and email.• Deliver timely and accurate responses to customer questions and requests.• Take personal ownership of customer requests and maintain accountability for follow-through.• Perform account maintenance, data entry, and order processing functions.• Provide exceptional customer experience as measured through customer surveys.• Provide proactive customer communications via phone, typed-chat, or email when necessary.• Display a professional, positive, and enthusiastic demeanor to employees and customers.• Maintain security and confidentiality of University Frame's internal information and customer/account information.• Escalate or refer issues beyond the scope of basic training and duties.• Demonstrate a thorough understanding of departmental policies and procedures.• Support University Frame's account, payment, and technical related issues.• Other duties as assigned.Requirements:Team player with a positive attitudeAvailable to work days, and weekendsComfort with using telephony related hardware and softwareSkilled with Microsoft OfficeExcellent attention to detailPluses:• Previous call center or direct customer-facing experience• Online market experience (Amazon, Walmart, etc.)• Knowledge of QuickBooks software• Adobe or any graphics backgroundJob Duties:Answer incoming customer inquiriesCollaborate with management teams to stay updated on new products, services, and policiesRecord customer information within our customer service databaseEngage with clients in a friendly and professional manner while actively listening to their concernsOffer support and solutions to customers in accordance with the company's customer service policiesOther duties as requestedCommunication method(s) used:EmailPhoneChatWork RemotelyNoHide

Created: 2025-01-11