Help Desk Representative I, IR

WHY UT SOUTHWESTERN?With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report , we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career! JOB SUMMARYAs a Help Desk Rep I, you will be an integral part of our Information Resources (IR) Client Services team, responsible for providing technical assistance and support for UT Southwestern users. You will be the initial point of contact for all IR related inquiries and issues, ensuring timely resolution and excellent customer service. This position is primarily remote with occasional on-site work (candidate's must reside in the Dallas/Ft. Worth metroplex), and your shift will fall within our support hours of 6:00am - 6:00pm. This role offers an opportunity to develop your technical skills in a healthcare IT environment. Due to the high visibility of this position our preferred candidate possesses healthcare IT experience and excellent customer service skills. BENEFITSUT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include: PPO medical plan, available day one at no cost for full-time employee-only coverage 100% coverage for preventive healthcare-no copay Paid Time Off, available day one Retirement Programs through the Teacher Retirement System of Texas (TRS) Paid Parental Leave Benefit Wellness programs Tuition Reimbursement Public Service Loan Forgiveness (PSLF) Qualified Employer Learn more about these and other UTSW employee benefits! EXPERIENCE AND EDUCATIONRequired EducationHigh School Experience2 years related experience Additional coursework in a related field, such as computer science, management information systems, etc. may be considered on a year for year basis in lieu of stated minimum experience. Preferred EducationAssociate's Degree in related field or Bachelor's Degree in related field JOB DUTIES Responds to phone requests received by client services center from university staff and faculty for assistance with problems in areas of computer hardware, software, information systems, and/or telecommunications. Monitors pending requests to ensure prompt resolution of client problems. Maintains records and status of activities. Keeps abreast of current developments and changes in computer hardware, software, information systems, and telecommunications. Resolves occasional computer, telecommunications, or systems problems on site. Follows-up on resolved client contacts. Performs other duties as assigned. SECURITY AND EEO STATEMENTSecurity This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.EEO StatementUT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.

Created: 2025-01-02