Front Desk Specialist

Job DescriptionResponsible for managing reservations, ensuring that guests have a positive experience. Welcome guests upon arrival and perform all duties associated with their check in/ check out to ensure excellent service standards are met.Manages online, phone and in-person room reservations.Welcome guests upon their arrival, checks them in, issues room keys and explains all amenities as well as things to do in the area. Takes and processes payments from guests.Provides information about the hotel, as well as all Company promotions and events.Respond to guest complaints in a friendly, timely and professional manner.Works with housekeeping staff to ensure that all rooms are clean and meet hotel standards and accommodate any special needs from guests.Confirms group reservations and arranges personalized services for VIP guests.Promotes additional services, when appropriate.Maintains updated records of bookings and payments.Performs all other duties as assigned.We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.Experience and SkillsHigh School Diploma or G.E.D. required.Experience as a Front Desk Specialist, Receptionist or equivalent role preferred.Must be familiar with hotel reservation software.Must have an understanding of travel planning websites.Must be able to identify and address guest concerns and expectations. Must have excellent communication and organizational skills.Must be able to work all shifts, and weekends/holidays as required.Must be knowledgeable of federal, state, and local laws.Job BenefitsCompany Benefits include (please note that some are reserved for Full Time Team Members only):Medical/Dental/Vision after 90 days of continuous full time servicePaid Time off (Vacation, Sick, Holidays)401K with partial company match (after 6 months of employment - both FT and PT)Short and Long Term Disability (after a qualifying period)Employee Dining RoomFree Uniforms and ParkingBright Funds Charitable Match programTeam Member Assistance FundTuition Reimbursement Appreciation and Celebration EventsFun Company SwagThis is not a comprehensive list of benefits offered.

Created: 2025-01-11