Service Technician
Red Coats. Inc. - Bethesda, MD
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Datawatch Systems, Inc., a leader in commercial building electronic access control and alarm monitoring, is seeking a Service Technician to service our access control and CCTV systems in commercial building in the DMV region. The Service Technician will respond to calls for service from customers. They will travel to customer sites to troubleshoot and repair access control and alarm monitoring equipment. The Service Technician will interact with the customer, vendors and other Datawatch employees to resolve issues to the customer’s satisfaction.The hours for this position are noon - 8:00 pm Monday through Friday with some opportunities for overtime. Region of responsibility includes DC, MD and VA.Pay starts at $30/hour commensurate with experience plus benefits and paid time off. Cell phone, computer, and use of company vehicle. All applicants applying for a position at Datawatch Systems must be willing to submit to a drug screening and criminal background check. EOE/M/F/V/D. DCJS #11-2294. Work independently to troubleshoot and repair access control/alarm monitoring equipment at customer siteInteract with customers to describe problems and resolutionsTicket completion through a mobile deviceRegularly check in with their supervisor Must be able to climb ladders and able to lift 50 lbs.Have 3to 5years of experience servicingaccess control, CCTV, and burg systemsHave a HS diploma or equivalentHave excellent verbal and written communication and customer service skillsBe detailed oriented and must have a willingness to learnBe able touse a multi-meterHave basic understanding ofrelay logicBe able to climb laddersBe able to lift 50lbs boxes of wireExperience working with Access Control, CCTV, & ADEMCO requiredValid drivers licenseBenefitsChoice of Medical Insurance plans Choice of twoDental Insurance PlansVision InsuranceMedical and Dependent Care FSA Accounts401K Plan with a discretionary employer match529 Plan AccessEmployee Assistance ProgramCommuter and Parking BenefitShort-term Disability and Long-term Disability Insurance Employer-paid 50K Life and AD&D Insurance Voluntary Life Insurance for Employee, Spouse and ChildrenVoluntary portable Accident, Critical Illness Insurance, Hospital Indemnity CoverageAnnual performance Evaluation and salary adjustment considerationPaid holidays, sick and vacation leaveJob-related tuition reimbursement
Created: 2024-09-07