Customer Service Rep

With a career at HMSHost, you really benefit! We Offer Full family health care for $50 per month (Up to 8 Dependents) o Pension Retirement Plan o Paid Meal Breaks o Paid Holidays o Employee Meals Discounts o Free Uniforms o $81 Employee Parking Cost o Employee Assistance Program o Detailed Training & opportunities for professional growth/advancement o Diverse customers and co-workers o Clean, safe, friend work atmosphere Airport Location: Seattle Airport F&B Advertised Compensation: $21.96 to Job Title: Customer Service Representative Job Code: 515700 Summary :The Customer Service Representative is responsible for providing customer assistance in stores by completing sales transactions, completing returns, and processing voids for associates; administering the Mystery Shop program and training programs; ensuring consistent application of all company and local customer service policies; and providing training; p erforms all other responsibilities as directed by the business or as assigned by management . This is a non-exempt position and typically reports to the Store Manager / Assistant Store Manager. Essential Functions: Provides customer support and handling customer inquiries Works directly in the unit with associates to ensure service/training compliance standards are met Coordinates all training of hourly staff in customer service program as well as provides hands-on training of MIT, Brand, and OJT within the branch Provides feedback to managers regarding continued development of associates Acts as mentor to transition associate from time of hire to completion of retail training process Administers service excellence training in units Administers Mystery Shoppers Program for the branch and notifies managers of scores on a daily and period basis Minimum Qualifications, Knowledge, Skills, and Work Environment: Requires a High School diploma or general education development (GED) diploma Customer service and/or training experience preferred Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents Requires the ability to interact with the public and coworkers in a friendly, enthusiastic and outgoing manner Equal Opportunity Employer (EOE)Minority/Female/Disabled/Veteran (M/F/D/V)Drug Free Workplace (DFW) Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V) Drug Free Workplace (DFW)

Created: 2024-12-28