Customer Service Representative

Job Title: Customer Service Representative (CSR)Location: Bolingbrook, IL (Hybrid)Job Type: Full-timeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative (CSR). As a CSR, you will be responsible for responding to requests from customers, dealers, distributors, builders, designers, servicers or Regional Service Managers via phone calls or emails.Responsibilities:- Respond to email, voicemail or telephone requests within 24 hours.- Provide first line support to customers, dealers, distributors, builders, designers, servicers or Regional Service Managers.- Fully document all emails, phone calls or voicemails that are acted upon.- Follow up with Regional Service Managers, the Warranty Administrator or the National Sales Manager for situations requiring escalation.- Troubleshoot product issues and provide simple appliance adjustments.- Provide information regarding warranties and identify authorized servicers.- Provide product dimensions and assist with warranty or non-warranty repairs.- Provide general information regarding our products.This position will be required to work in office Monday-Wednesday with a remote option Thursday and Friday. This position will also be contracted through a third-party agency as a Beko US, Inc. employee. RequirementsRequirements:- High school diploma or equivalent.- Excellent communication skills, both written and verbal.- Strong problem-solving skills.- Ability to work in a fast-paced environment.- Ability to work independently and as part of a team.- Proficient in Microsoft Office.- Experience in customer service is preferred.We are an equal opportunity employer and welcome all qualified candidates to apply. If you are passionate about providing exceptional customer service and have the required skills and experience, we encourage you to apply for this exciting opportunity.

Created: 2024-12-28