Customer Success Specialist

Description We are offering a contract for a Customer Success Specialist position in Chesapeake, Virginia, 23320, United States. This role is primarily focused on customer service, where you will be answering and resolving customer queries to enhance customer satisfaction. Responsibilities: - Efficiently processing customer credit applications. - Updating and maintaining detailed and accurate customer credit records. - Communicating effectively with customers to resolve their issues and queries. - Collaborating with other team members and departments to ensure seamless service to customers. - Accurately documenting customer interactions within the database. - Adapting to new technologies and computer systems that may be implemented. - Providing feedback on customer reactions and concerns to management. - Ensuring privacy and confidentiality of customer information in line with company and regulatory standards. - Participating in ongoing training and development programs to enhance job skills and performance. - Handling pressure and managing stress in a fast-paced environment. Requirements - Applicant must possess a minimum of one year of experience in a customer success role or similar. - Proficiency in using computer programs is essential. - Experience in using Customer Relationship Management (CRM) software is required. - Must demonstrate experience in answering inbound calls in a detail oriented and courteous manner. - Proven ability to assist customers effectively and efficiently. - Experience in handling billing functions is a must. - Strong communication and interpersonal skills are required. - Should have the ability to work in a fast-paced environment. - Ability to manage and resolve customer complaints. - Must possess strong problem-solving skills. - Should have a customer-centric mindset. - Ability to multitask and prioritize tasks based on urgency is necessary. TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (.

Created: 2024-12-28