Customer Service Representative

Turn Your Resolutions Into Reality-Apply Today!We are looking for an in-office Customer Service Representative! This is an in-office position with flexible schedules to choose from. You must live within 30 miles of our Manassas, VA office. Are you the EXCEPTIONAL CSR we're searching for? Can you captivate our customers with your EMPATHETIC listening skills and effortlessly schedule service appointments? As a key player in our locally owned empire, you'll be stepping into a world of SUCCESS, where our outstanding reputation is the result of a century-long commitment to excellence!We are a family-owned and run company that has been in business since 1982! With a fantastic reputation in the community, we have no shortage of calls and looking for Customer Service Representatives to join our team!This position is the first line of communication with existing and new customers and serves a key role in establishing and building customer relationships and providing a positive impression of the company and the services provided.What can we do for you?Provide stability - over 30% of their staff has been employed 10 years or longer.We've been in business for 40 years and have 5-star reviews.We have a great benefits package (see full list below).We are a family-owned company with a fun, professional and caring management team.We are growing and so are the opportunities for advancement.We provide ongoing training and professional development.We have box seats to the Caps and Jiffy Lube Live for employees to enjoy!Team events for employees and their families.Pride in working for a company that makes a difference in the community and always does right by the customer.Culture of continuous improvement including the use of the latest technology platforms in the industry.Benefits for our EmployeesPaid vacation401k with company matchHealth, Vision, and Dental insuranceDynamic work environmentFamily AtmosphereSupportive ManagementPay ranging from $15 - $18/hourKey sub-tasks of the Customer Service Representative:Convert incoming customer calls into booked service appointmentsOutbound calling to our customers to schedule appointmentsRespond to customer requests, resolve issues and promote the companyParticipate in training so that you grow and develop as a professionalMaintain and update our customer database with complete and accurate informationMaintain communication with dispatch and your managerStrong attention to detailIdeal Customer Service Representative will have:Customer Service and Dispatcher experienceSales experienceInbound call experienceOutbound call experienceData Entry experienceMulti-tasking abilityService Titan experience preferredApply today to see if this is the next opportunity you have been waiting for!All qualified candidates will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, veteran status, disability, or other protected category. We are an equal opportunity employer. A pre-employment background check and drug test are required to be considered for this position.

Created: 2024-12-28