Customer Service Representative

Join Paragon Mechanical as Our SCustomer Service Representative!Job Title: Customer Service RepresentativeCompany Name: Paragon MechanicalSalary: $45,000-$55,000 anuallyFull Job DescriptionThe Customer Service Representative is responsible for managing and coordinating all HVAC scheduling activities, ensuring customer requests are addressed promptly, and technicians are effectively routed for service efficiency. This position plays a critical role in maintaining operational excellence, customer satisfaction, and overall workflow optimization.Who we are: Paragon Mechanical is a leading provider of HVAC and hot water solutions in the Chicago area, serving both residential and commercial clients. Known for its expertise in heating, air conditioning, and tankless water heaters, Paragon Mechanical prides itself on delivering exceptional, high-quality service. With a focus on expert advice rather than sales pressure, the company ensures that every project, regardless of size, receives the same level of dedication and care. By offering customized, just-in-time inventory, Paragon provides brand-new, tailored equipment to meet customers' specific needs.Responsibilities include but are not limited to:Scheduling and Coordination:Schedule HVAC service calls, installations, and maintenance activities based on customer needs and technician availability.Optimize technician routes and schedules for maximum efficiency and minimal travel time.Adjust schedules proactively to accommodate urgent requests, delays, or changes in priorities.Customer Communication:Communicate appointment details, updates, and potential changes to customers in a professional and courteous manner.Address and resolve customer scheduling inquiries, complaints, and conflicts.Technician and Resource Management:Allocate technicians and resources based on job requirements and priorities.Track and maintain inventory of HVAC parts, tools, and supplies to ensure readiness for scheduled jobs.Support technicians with updated schedules and dispatch details as needed.Administrative and Operational Support:Maintain accurate records of appointments, service calls, and job statuses using scheduling software.Generate reports on job completion rates, technician performance, and scheduling efficiency.Collaborate with dispatchers, service managers, and operations teams to ensure smooth workflow and communication.Identify and implement strategies for improving scheduling processes and operational efficiency.Compliance and Industry Knowledge:Ensure compliance with company policies, safety standards, and HVAC industry regulations.Stay updated on HVAC industry trends and best practices to enhance scheduling effectiveness.Qualifications:Education & Experience:High school diploma or equivalent required; Associate's degree or certification in a relevant field is a plus.Proven experience in scheduling, preferably in an HVAC, construction, or service-related industry.Skills:Proficiency in scheduling software and Microsoft Office Suite.Strong organizational and multitasking skills with attention to detail.Excellent communication and interpersonal abilities to manage customers and team members effectively.Problem-solving and conflict-resolution skills to handle high-pressure situations.Attributes:Customer-focused mindset with a commitment to delivering exceptional service.Team player with a flexible and adaptable approach to changing priorities.Detail-oriented with the ability to work in a fast-paced environment.Benefits:Competitive salary based on experience.Health, dental, and vision insurance.Retirement plan options.Paid time off, including vacation and sick leave.Professional development and growth opportunities.Schedule:8 hour shiftMonday to FridayWork Location:Arlington Heights, ILWhy Join Paragon Mechanical?At Paragon Mechanical, we pride ourselves on fostering a collaborative and supportive work environment. Your skills and expertise will directly contribute to providing superior HVAC services to our valued customers. Join us in delivering industry-leading solutions and enjoy a rewarding career with opportunities for growth and professional development.Apply Today and Take the Next Step in Your Career with Paragon Mechanical!We foster a family-like environment where every employee is valued. As an equal opportunity employer, we prioritize diversity in our workforce, recognizing that innovation thrives on varied perspectives. We embrace individuals from diverse backgrounds, including ethnicity, religion, and education, without regard to race, age, gender, or sexual identity.

Created: 2024-12-28