Customer Service Rep

With a career at HMSHost, you really benefit! We Offer Health, dental and vision insurance Generous paid time off (vacation, flex or sick) Holiday pay Meal and Transportation Benefits *401(k) retirement plan with company match *Company paid life insurance *Tuition reimbursement Employee assistance program Training and exciting career growth opportunities Referral program - refer a friend and earn a bonus *Benefits may vary by position so ask your recruiter for details.Airport Location: Milwaukee Airport F&B Advertised Compensation: $14.60 to $0.00 Summary: The Customer Service Representative is responsible for providing customer assistance in stores by completing sales transactions, completing returns, and processing voids for associates; administering the Mystery Shop program and training programs; ensuring consistent application of all company and local customer service policies; and providing training; performs all other responsibilities as directed by the business or as assigned by management. This is a non-exempt position and typically reports to the Store Manager / Assistant Store Manager. Essential Functions: Provides customer support and handling customer inquiriesWorks directly in the unit with associates to ensure service/training compliance standards are metCoordinates all training of hourly staff in customer service program as well as provides hands-on training of MIT, Brand, and OJT within the branchProvides feedback to managers regarding continued development of associatesActs as mentor to transition associate from time of hire to completion of retail training processAdministers service excellence training in unitsAdministers Mystery Shoppers Program for the branch and notifies managers of scores on a daily and period basisMinimum Qualifications, Knowledge, Skills, and Work Environment: Requires a High School diploma or general education development (GED) diplomaCustomer service and/or training experience preferredRequires the ability to speak, read and comprehend instructions, short correspondence andpolicy documents Requires the ability to interact with the public and coworkers in a friendly, enthusiastic andoutgoing manner To learn more about HMSHost and additional career opportunities, visit Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V) Drug Free Workplace (DFW) Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V) Drug Free Workplace (DFW)

Created: 2024-12-28